Provide technical support via phone, email, and chat to customers.Troubleshoot and resolve software, hardware, and network-related issues.Guide customers through step-by-step problem-solving procedures.Document customer interactions, issues, and resolutions in the ticketing system.Escalate unresolved issues to the engineering or development team as required.Assist with installation, configuration, and product usage guidance.Stay up-to-date with product updates, new features, and industry trends.Ensure customer satisfaction by delivering prompt and professional support.Cross/up-selling, customer referrals, lead tracking, and TSS completion.