Technical Support Representative

The responsibilities of candidates include handling clients on call in a mandatory manner. You should have a deep understanding of the company's products and services to effectively assist clients globally. Providing technical support through on-call and remote desk by diagnosing the issue is essential. Analyzing client needs and offering suitable solutions and assistance is also a key responsibility. It is important to address and resolve client queries efficiently. Additionally, providing technical support for software by diagnosing the issue, troubleshooting technical issues, and solving software faults by coordinating with software developers are part of the job requirements. Smart and proficient candidates are preferred for this role. This is a full-time job with working days from Monday to Saturday, 11 AM to 7 PM.,