Technical Support Representative

Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.

· Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.

· Walks customers through common phone hardware and software configurations to maximize service functionality.

· Provides solutions and resolution resources for customer repair problems.

· Interfaces with customers over the phone providing status updates and ensuring service has been restored.

· Escalates appropriate technical issues to upper-level technical support when needed.

Preferred candidate profile:-

· Excellent communication skills

· Should have knowledge of ISP, Internet & WiFi Related, Router & Modem Connectivity Issues.

· Should be comfortable working in 24*7 Working Environment

· UG/Grad/PGs are applicable.

· Need min 1 yr of exp in internet technical troubleshooting(B2C) voice process.

· Rotational shifts & Rotational week offs

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid time off
• Provident Fund

Work Location: In person