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Technical Support Executive

Technical Support Executive

Recoup Info

1 - 3 years

2 - 3 Lacs

New Delhi Gurugram Delhi / NCR

Posted:1 week ago| Platform:

Apply

Skills Required

Technical Support BPO Blended Process Customer Service L1 Support IT Helpdesk Semi Voice International Technical Support Chat Support Non Voice IT Support ICSE Chat Process Communication Skills Customer Support Technical Helpdesk Technical Process International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi Jobseekers,

Greetings from Recoup Info.

Job Title: Technical Support Executive- International Chat Process

Location: Gurgaon/ Gurugram

Experience: 0.6- 3 Years

Salary: Up to 31,000 CTC + incentives

Industry: BPO / Call Centre

Functional Area: Technical Support / Customer Support

Role Category: Chat + Voice

Employment Type: Full Time, Permanent

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Job Description:

We are actively hiring Technical Support Executives for an international chat process in Gurgaon. Ideal candidates should have a strong technical background and prior experience in international customer service.

Key Responsibilities:

Handle international customer queries via chat support.

Troubleshoot technical issues related to software/hardware/networking.

Ensure timely resolution and high customer satisfaction.

Maintain service level agreements and key KPIs (D-SAT, C-SAT).

Candidate Profile:

Technical background is a must (Graduate/Undergraduate eligible).

Must have atleast 6 month of international customer support experience

Proficient in troubleshooting procedures.

Excellent communication skills (English B2 to C1 level).

Shift & Other Details:

5 Days working, 2 Rotational offs.

Night shifts (US/UK process).

Immediate joiners preferred.

Both-side cab facility provided.

Apply now to be a part of a fast-paced, tech-driven support environment!

Interested candidates can send connect with me over 888770698 or can send their resume at whatsapp.

Thanks and Regards,

Rachit Srivastava

Assistant Manager- HR

Recoup Info

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