Technical Support Executive

2 - 31 years

2 Lacs

fort mumbai mumbai/bombay

Posted:22 hours ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

The L1 Engineer for Printer & Photocopier Repairs is responsible for providing first-level technical support, maintenance, and troubleshooting of printers, multifunction devices, and photocopiers. The role involves diagnosing basic hardware and connectivity issues, replacing consumables and parts, performing preventive maintenance, and ensuring minimal equipment downtime. The engineer coordinates with the L2/L3 team for escalations, maintains service logs, and ensures customer satisfaction through timely response and resolution. Basic knowledge of printer drivers, networking, and service tools is required. The position demands good communication skills, attention to detail, and a customer-focused approach to on-site service delivery.

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