Technical Support Executive

Harvil Media

1 - 3 years

2 - 4 Lacs

jaipur

Posted:6 hours ago| Platform:

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Skills Required

system administration it support it helpdesk technical support service desk

Work Mode

Work from Office

Job Type

Full Time

Job Description

System Admin Level 1 to help support our customer base, both directly and indirectly. The activity required interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems in the hosting Environment

Major Duties /Responsibilities

Treat all customers in a professional, respectful manner
Handling Technical support tickets from web hosting customers
Supporting the roll-out of new applications
Provide client support and technical issue resolution via email, phone, and other electronic media
Troubleshooting a variety of technical issues customers are having with their web hosting services
Prioritizing and managing many open tickets at one time
Successfully completes other duties and projects as assigned.

Qualification, Knowledge, Skill, Abilities

Computer Knowledge, Good Communication.
Red Hat Certified Engineer (RHCE) MCSA/MCSE Preferred,
Willing to work in a 24*7 Environment
Experience with Hosting Control Panels (CPanel/WHM/Plesk)
Basic installation, server security, server monitoring
Excellent understanding of SMTP, HTTP, FTP, IMAP, POP, Exim
Installation and modification of Apache, Bind, DNS, PHP, MySQL, Perl
Managing server Backup/Restore
DNS Management
Ability to work well with a team, constantly changing environment, and follow instructions from supervisors and senior colleagues
Confident and passionate
Organizational skills with the ability to multitask by talking, using technology, and listening
Ability to troubleshoot web hosting and technical procedures as needed
Dependable to be at work during assigned shifts and to complete work as expected.

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