Technical Support Executive

1 - 3 years

2 - 4 Lacs

Posted:6 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

System Admin Level 1 to help support our customer base, both directly and indirectly. The activity required interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems in the hosting Environment

Major Duties /Responsibilities

  • Treat all customers in a professional, respectful manner
  • Handling Technical support tickets from web hosting customers
  • Supporting the roll-out of new applications
  • Provide client support and technical issue resolution via email, phone, and other electronic media
  • Troubleshooting a variety of technical issues customers are having with their web hosting services
  • Prioritizing and managing many open tickets at one time
  • Successfully completes other duties and projects as assigned.

Qualification, Knowledge, Skill, Abilities

  • Computer Knowledge, Good Communication.
  • Red Hat Certified Engineer (RHCE) MCSA/MCSE Preferred,
  • Willing to work in a 24*7 Environment
  • Experience with Hosting Control Panels (CPanel/WHM/Plesk)
  • Basic installation, server security, server monitoring
  • Excellent understanding of SMTP, HTTP, FTP, IMAP, POP, Exim
  • Installation and modification of Apache, Bind, DNS, PHP, MySQL, Perl
  • Managing server Backup/Restore
  • DNS Management
  • Ability to work well with a team, constantly changing environment, and follow instructions from supervisors and senior colleagues
  • Confident and passionate
  • Organizational skills with the ability to multitask by talking, using technology, and listening
  • Ability to troubleshoot web hosting and technical procedures as needed
  • Dependable to be at work during assigned shifts and to complete work as expected.

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