Technical Support Executive

1 - 4 years

0 Lacs

Posted:14 hours ago| Platform: GlassDoor logo

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Work Mode

Remote

Job Type

Part Time

Job Description

Join a Global Team Powering MSPGrowth Across 6 Continents

Join Worksent to explore your skills, advance your career, and enrich your professional growth, maximizing the value you contribute to your career journey. Let’s succeed together.


Make sure you seize the chance to become a part of our team. Reach out to us at careers@worksent.com to
initiate a discussion about how your skills can match our prospects. We’re eager to connect with you!

Infopark, Kochi

Technical Support Executive

  • 1 - 4 years
  • Mode of Work: (Remote)
  • Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.
  • Initiates follow up calls with customers.
  • Responding to client IT support requests via chats, calls, and tickets.
  • Providing technical support via remote access.
  • Update and monitor ticketing systems.

Position Requires:

  • Excellent verbal and written communication skills in English.
  • Willing to work in shift rotational shift
  • Proven experience of working as a Desktop Support Engineer, Technical Support Specialist, or a related role.
  • Good knowledge of working with Windows and MacOS systems.
  • Proficient knowledge of computer systems and their peripherals.
  • Experience in SharePoint Online, Microsoft Office 365, Ms Outlook, Ms Word, Ms Excel, OneDrive etc is essential.
  • Minimum 6 months voice experience in International Technical Support.
  • Knowledge in infrastructure concepts like Active Directory, Windows Servers, DNS, DHCP, RDP, AV, VM, MDM, Backup,
  • VLAN, VPN, Servers, Firewall, Router, switch, Printer etc. would be an added advantage

To apply for this position, please send your resume to careers@worksent.com. Be sure to include the job title in the subject line.

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