Technical Support Executive

Job Opening: Technical Support Executive

📍 Location: KOCHI(KERALA INDIA)

🕒 Job Type: Full-Time

Experience-5-7years

Ctc-9-12 LPA

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🔍 Summary

We are seeking an experienced Technical Support Executive to join our team. The role involves service desk operations, on-site installation, maintenance, and repair of multi-vendor systems and components, including hardware, networking products, software, and operating systems. You will serve as the primary technical interface to clients, ensuring smooth coordination for hardware/software support and the delivery of high-quality operational services.

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🛠 Roles & Responsibilities

Technical Support & Field Services:

• Perform system assurance, problem determination, delivery, installation, and maintenance of desktops, laptops, scanners, network devices, standard software, and low-end servers at client sites.

• Troubleshoot and repair complex devices, including reloading/re-imaging PCs/laptops and optimizing hardware/software performance.

• Develop and execute test procedures to validate systems against specifications and industry standards.

System Assembly & Testing:

• Assemble systems per vendor guidelines and test using appropriate tools.

• Coordinate with hardware vendors on technical issues related to failures.

• Log hardware and software quality assurance issues in ticketing systems.

Post-Sales Support:

• Provide both remote and onsite technical assistance to clients and field service teams.

• Deliver high-quality installations and upgrades of all systems sold by MBUZZ.

• Maintain accurate documentation including activity reports, timesheets, and expenses.

• Professionally represent MBUZZ during client interactions.

• Manage defective module returns and ensure proper spares for field activity.

System Administration:

• Support implementation, troubleshooting, and maintenance of IT systems.

• Monitor and resolve issues for client/server/storage/network devices and mobile devices.

• Integrate new technologies and manage system transitions/migrations.

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🎓 Qualifications & Skills

• Education: Bachelor’s Degree in Computer Science / IT or equivalent.

• Certifications: CCNA & CCNP (Mandatory).

• Experience: 3–5 years in managing IT systems and applications.

• Strong technical troubleshooting skills across hardware, software, and networking.

• Excellent communication, documentation, and customer service skills.