Technical Support Executive

Job description:

Work Experience : 1 to 3 Years

Job Description:

We are seeking a highly motivated and customer-oriented individual to join our team. As a technical Support Representative, you will be the primary point of contact for our client, providing assistance, resolving inquiries, and ensuring client satisfaction.

Responsibilities:

● Dealing with clients to help resolve their issues, mainly on emails and calls if required.
● Proactively identifies issues and implements plans to resolve them.● Ensures all sensitive complaints are accurately reviewed and investigated prior to responding in a timely and professional manner,and that information is properly updated with the appropriate regulator.● Works independently and/or in a team environment on special projects and other assignments as needed

Qualifications and skills:

● Experience of 1 to 3 years in technical support or customer support
● Effective communication skills and good typing speed● Knowledge of CRM systems and procedures● Customer-focused attitude and the capacity to adjust to and handle various personalities.● Excellent presentation and communication abilities● The capacity to adhere to deadlines.● Time management skills

Join our team and become an integral part of our commitment to providing outstanding client support. If you're ready to take on a challenging and rewarding role in a dynamic work environment, we encourage you to apply for this position.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Flexible schedule
• Paid sick time
• Paid time off
• Provident Fund

Experience:

• Technical support: 1 year (Preferred)

Language:

• English (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person