Job Summary: We are seeking a highly organized and detail-oriented Technical Support cum Back Office Assistant to join our team. The successful candidate will be responsible for managing the recruitment process, providing administrative support to the management, maintaining accurate records and databases, and providing technical support for our operations. Key Responsibilities: 1. Back Office Assistance: - Provide administrative support to the management team. - Maintain records of meetings, decisions, and actions. - Assist with GST and other accounts-related tasks. - Maintain relationships with clients, suppliers, and vendors. - Perform other administrative tasks as required. 2. Technical Support: - Provide technical assistance and support for our operations. - Troubleshoot technical issues and resolve problems. - Maintain and upgrade technical systems and infrastructure. - Collaborate with the technical team to implement new solutions. - take care of websites and Applications 3. Record Keeping: - Maintain accurate and up-to-date records of employee data, client interactions, and business operations. - Ensure confidentiality and security of sensitive information. Additional Responsibilities: • Manage and coordinate office operations, including supplies, equipment, and facilities. • Take daily reporting from staff and submit daily work done reports, including your own. • Perform other tasks as assigned by the management. . Knowledge of Canva Requirements: • Bachelor's degree B.Tech preferred for technical aspects • Proven technical support. • Excellent communication, organizational, and interpersonal skills. • Ability to work independently and as part of a team. • Proficiency in MS Office, and technical tools. What We Offer: • Competitive salary and benefits package. • Opportunity to work with a dynamic and growing organization. • Collaborative and supportive work environment. If you're a motivated and organized individual with a passion for administration, and technical support, we encourage you to apply for this exciting opportunity!
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Globe Communication is a dynamic company seeking a results-driven Online Sales Executive to join our team. As an Online Sales Executive, you will be responsible for driving sales through social media campaigns and handling back-office technical tasks. Job Responsibilities: - Develop and execute social media sales campaigns to meet sales targets - Manage and optimize social media presence across platforms (Facebook, Instagram, Twitter, etc.) - Create engaging content to attract potential customers - Build and maintain relationships with customers through social media - Handle back-office technical tasks, including: - Managing office software and tools - Troubleshooting technical issues - Maintaining data entry and record-keeping - Collaborate with the sales team to achieve sales goals - Analyze sales performance and provide insights for improvement *Requirements:* - 1-2 years of experience in online sales or digital marketing - Proven track record of successful social media campaigns - Strong understanding of social media platforms and their advertising capabilities - Excellent communication and customer service skills - Basic technical skills, including proficiency in Microsoft Office and Google Suite - Ability to work independently and as part of a team - Strong analytical and problem-solving skills Nice to Have: - Familiarity with graphic design and content creation tools What We Offer: - Competitive salary and commission structure - Opportunities for professional growth and development - Collaborative and dynamic work environment - Flexible work arrangements (remote work options) If you're a motivated and tech-savvy individual with a passion for online sales, we'd love to hear from you! Apply now with your resume and a brief introduction outlining your experience and qualifications.
*About Us:* Globe Communication is a dynamic organization seeking a highly motivated and organized Office Staff Member to join our team. As the backbone of our operations, you will play a crucial role in ensuring the smooth functioning of our office and providing exceptional support to our Managing Director and clients. *Key Responsibilities:* 1. *Administrative Support:* - Manage calendars, schedules, and appointments. - Handle correspondence, emails, and phone calls. - Maintain accurate records and databases. 2. *Client Support:* - Provide exceptional client service and respond to inquiries. - Build strong relationships with clients and stakeholders. 3. *Design and Visuals:* - Create visually appealing materials using Canva. - Assist in designing marketing materials, presentations, and other documents. 4. *Communication:* - Communicate effectively with internal teams, clients. - Develop and maintain strong relationships with clients. 5. *Learning and Development:* - Stay up-to-date with industry trends and best practices. - Participate in training and development programs to enhance skills. *Requirements:* 1. *Excellent communication skills:* Fluent in English, both written and verbal. 2. *Organizational skills:* Ability to prioritize tasks, manage multiple projects, and meet deadlines. 3. *Technical skills:* Proficient in Canva, Microsoft Office, and Google Suite. 4. *Soft skills:* Friendly, approachable, and soft-spoken. 5. *Client-facing experience:* Comfortable meeting clients and providing exceptional service. & hr *What We Offer:* 1. *Growth opportunities:* Professional development and growth within the organization. 2. *Dynamic work environment:* Collaborative and supportive team. 3. *Competitive compensation:* Attractive salary and benefits package.
The Technical Support & Operations Executive at Globe Communication will be responsible for delivering end-to-end technical support for our digital communication platforms such as Bulk SMS, Business WhatsApp API, Google RCS, IVR, Email, and Push Notifications, while also managing key operational and executive assistance tasks. This role blends technical problem-solving, back-office coordination, and executive support to ensure smooth client experiences and efficient internal operations. The candidate should have 6 months of experience in software support (minimum 6 months in export or similar IT/communication operations) with strong organizational and multitasking abilities. Key ResponsibilitiesAct as the first point of contact for clients requiring technical support for Globe Communication’s digital services. Troubleshoot, diagnose, and resolve technical issues related to APIs, integrations, and platform usage. Provide training and onboarding assistance for clients using Globe Communication tools. Prepare system documentation, technical FAQs, and training materials for internal and external use. Coordinate operational tasks such as maintaining records, preparing reports, and ensuring smooth project documentation. Assist senior leadership with calendar management, meeting coordination, and client communication follow-ups. Track KPIs, deadlines, and escalate critical issues to leadership or technical teams when required. Ensure data accuracy, compliance documentation, and proper workflow coordination with internal departments. Required QualificationsBachelor’s degree in IT, Computer Science, or related field preferred. 1 years of experience in software technical support with at least 6 months of export/IT operations experience. Hands-on experience with APIs, messaging platforms, or SaaS products. Strong problem-solving and analytical skills. Proficiency in MS Office, Google Workspace . Desired SkillsExcellent communication and client-handling abilities. Strong organizational and multitasking skills. Ability to work under pressure and adapt to dynamic work environments. Familiarity with CRM and project management tools is a plus. Professional growth opportunities in technical support and operations leadership. Learning opportunities in emerging communication technologies. Why Join Globe Communication?This role is perfect for professionals looking to advance in technical support and operations management, working with cutting-edge digital communication platforms in a fast-paced, growth-oriented environment.
Key ResponsibilitiesDeploy, configure, and optimize Voice AI agents across cloud and on-prem environments (AWS, GCP, Azure). Collaborate with client engineering and product teams to understand requirements and integrate APIs, CRMs, and telephony systems (Twilio, Exotel, etc.). Build automation pipelines for call simulations, monitoring, and analytics. Work closely with ML and platform teams to fine-tune models and troubleshoot real-time performance issues. Implement observability dashboards, run load/performance tests, and ensure low-latency, high-availability Voice AI operation. Prepare and maintain deployment documentation, configuration manuals, and client handoff playbooks. Required SkillsProgramming: Proficiency in Python (FastAPI / Flask preferred). Cloud: Experience with AWS, GCP, or Azure (deployment, networking, monitoring). DevOps: Familiarity with Docker, CI/CD pipelines, and Git version control. Databases: Hands-on experience with SQL or NoSQL databases. APIs: Strong understanding of RESTful and WebSocket integrations. Voice/Telephony (Preferred): Exposure to Twilio, Asterisk, or WebRTC systems. Preferred QualificationsPrior experience in Conversational AI, Speech Recognition (ASR), Text-to-Speech (TTS), or Voice-enabled applications. Understanding of LLMs, real-time event streaming, or telephony AI orchestration. Excellent debugging, communication, and cross-functional collaboration abilities. Proven experience in client-facing technical implementation and solution ownership from concept to deployment.
Globe Communication is hiring Office & Sales Operations Manager | Thane, Maharashtra | 1-8 Years Direct ATS link: https://www.prolegion.com/marketplace/94103df7-c33d-4fe6-b5cb-dca58d3e15dc/office-&-sales-operations-manager?utm_source=naukri
Job Title: Office & Sales Operations Manager Location: Thane City, Maharashtra Company: Globe Communication Job Description: We are looking for a dynamic and organized Branch Operations & Sales Coordinator to manage daily office operations, drive sales performance, and ensure seamless coordination between sales, administration, and management teams at Globe Communication – Thane City . The ideal candidate should possess strong leadership, communication, and multitasking skills to support both business growth and operational efficiency. Key Responsibilities: Office Management Oversee day-to-day office operations, housekeeping, and facility management. Maintain attendance, leave records, and staff discipline. Ensure availability of office supplies, stationery, and digital tools. Supervise front office and support staff; coordinate with the Jaipur head office for updates. Sales Coordination Assist management in achieving branch sales targets. Allocate daily/weekly targets to sales executives and monitor performance. Prepare and maintain sales reports, follow-up sheets, and lead pipelines. Coordinate with the marketing team for local promotions and lead generation. Support field sales executives with proposals, quotations, and client coordination. Team Communication & Reporting Act as a bridge between management and team members. Conduct daily morning briefings and end-of-day updates. Report sales performance, operational challenges, and improvement suggestions to the Director. Administration & HR Support Manage new staff onboarding, attendance, and HR formalities. Handle vendor payments, courier services, and petty cash management. Required Skills & Qualifications: Graduate or MBA with 3+ years of experience in Sales Coordination, Office Administration, or Branch Operations. Strong communication skills in English, Hindi, and Marathi. Proficient in MS Excel, CRM tools, and digital communication platforms. Leadership ability to manage a small team independently. Result-oriented, organized, and proactive professional.