Technical Support Engineer

Sprinto

Your Mission:

Be the technical champion behind Sprinto’s exceptional customer experience. You’ll solve challenging technical issues, support seamless integrations and APIs, and directly impact customer success every day.

What You’ll Do:

• Provide fast, effective customer support across chat, email, Slack, and video (24x7).
• Deliver clear, helpful solutions—troubleshooting integrations, APIs, and cloud infrastructure issues.
• Proactively identify emerging trends, escalate crucial feedback, and improve documentation.
• Stay on the cutting-edge of product developments and security compliance.
• Swiftly recognise and manage critical outages, collaborating closely with engineering and leadership teams.

Who Are You:

• 2-4 years of SaaS customer or technical support experience.
• Skilled communicator (verbal and written) with proven technical troubleshooting abilities.
• Hands-on experience with Cloud platforms, API integrations, and change management tools is a must.
• Calm under pressure, empathetic, patient, and customer-focused.
• Familiarity with Freshdesk is a bonus.

Why Sprinto?

• Remote-first environment, flexible hours, and work-life balance.
• Comprehensive medical and accident insurance (covering you and your family).
• Company-sponsored device and education reimbursement policy.

Ready to make an impact in the world of cybersecurity and customer success?

Join Sprinto—where support meets innovation.