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Technical Support Engineer

0 years

0 Lacs

Posted:8 hours ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

HCL Tech


Job Title: Printer Support Executive (Night Shift)

Location:

Shift:

Experience:

Notice Period:

Job Summary:

Printer Support

Key Responsibilities:

  • Provide first-level support for printer hardware and software issues.
  • Install, configure, and maintain printers and multifunction devices.
  • Troubleshoot connectivity issues (network and USB printers).
  • Monitor printer queues and resolve stuck or failed print jobs.
  • Replace consumables (toner, ink, paper) and perform basic maintenance.
  • Log and track support tickets using helpdesk tools.
  • Escalate unresolved issues to higher-level support when necessary.
  • Assist with documentation and user guides for printer usage.

Required Skills:

  • Basic understanding of printer hardware and drivers.
  • Familiarity with Windows OS and printer settings.
  • Good communication skills for chat and call support.
  • Ability to work independently and in a team.
  • Willingness to work night shifts.

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HCLTech
HCLTech

Information Technology Services

New Delhi

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