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ProEmTech
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Technical Support Engineer

Technical Support Engineer

1 - 6 years

|

3 - 8 Lacs

Posted:4 hours ago| Platform:

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Skills Required

issue resolution ticketing tools customer interaction networking customer support system administration technical support ticketing remote support active directory chat desktop support troubleshooting root cause communication skills crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Proemtech Infosystems is looking for Technical Support Engineer to join our dynamic team and embark on a rewarding career journey
Responding to customer inquiries and resolving technical issues via phone, email, or chat
Conducting diagnostic tests to identify the root cause of customer issues
Providing technical guidance to customers and walking them through solutions to resolve their problemsCollaborating with development teams to escalate and resolve complex technical issuesMaintaining accurate records of customer interactions and issue resolutions in a CRM systemParticipating in the development and delivery of customer training and support materialsCommunicating with customers and internal stakeholders to provide status updates on issue resolution
Strong technical background and understanding of hardware and software systemsExcellent communication and interpersonal skillsExperience with CRM and ticketing systems

More Jobs at ProEmTech

Technical Support Engineer

Bengaluru

INR 3 - 8 Lacs

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