Technical Support Engineer

8 years

0 Lacs

Posted:7 hours ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

L3 Technical Support Specialist


Location:

Experience

Shifts


L3 Technical Support Specialists


Responsibilities:

  • Handle L3 escalations and

    troubleshoot complex OS and application issues

    .
  • Perform

    root cause analysis (RCA)

    for recurring incidents and propose solutions.
  • Maintain accurate

    documentation

    of issues, resolutions, and processes.
  • Manage enterprise devices via

    Intune

    and

    JAMF Pro

    .
  • Support Microsoft 365 apps, Teams, Outlook, and other business-critical tools.


Requirements:

  • Strong knowledge of

    Windows 10/11

    , Azure AD, Autopilot, and enterprise MDM.
  • Experience with VPN, proxy, and certificate-based authentication.
  • Analytical mindset, excellent communication, and problem-solving skills.


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Sonata Software

Information Technology and Services

Bangalore

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