The Technical Support Engineer will resolve technical issues, ensure customer satisfaction, and work closely with cross-functional teams to provide prompt and effective solutions.

Responsibilities

Diagnose and resolve technical issues for customers and internal teams.

Provide support through phone, email, or chat channels.

Document and escalate issues to relevant teams when necessary.

Collaborate with product teams to resolve complex issues.

Maintain a high level of customer satisfaction through timely and effective communication.

Who were looking for

5-8 years of experience in technical support.

Strong knowledge of networking, system administration, or software troubleshooting.

Proficiency in tools like Jira, ServiceNow, or similar platforms.

Excellent verbal and written communication skills.

Ability to manage and prioritize multiple tasks effectively.

Benefits with you in mind

Paid Time Off: Flexible leave policies to maintain a work-life balance.

What is our hiring process like?

Initial Screening: A brief discussion to assess your background and fit for the role.

Technical/Role-Specific Interview: A deep dive into your technical experience and strategy understanding.

How to apply

Submit your application online with an updated resume and send it to careers@splan.com. Qualified candidates will be contacted for the next steps.

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Technical Support Engineer