The Customer Support (BPO) professional will handle customer queries, resolve issues efficiently, and provide exceptional service to enhance customer satisfaction.

Responsibilities

Respond to customer inquiries via phone, email, or chat.

Troubleshoot issues and provide timely solutions.

Document customer interactions and escalate unresolved issues.

Work collaboratively with teams to improve customer service processes.

Ensure customer satisfaction through effective communication.

Who were looking for

2-3 years of experience in customer support within a BPO environment.

Strong verbal and written communication skills.

Proficiency in customer service tools and CRM platforms.

Excellent problem-solving skills and a customer-first attitude.

Flexibility to work in rotational shifts.

Benefits with you in mind

Paid Time Off: Flexible leave policies to maintain a work-life balance.

What is our hiring process like?

Initial Screening: A brief discussion to assess your background and fit for the role.

Technical/Role-Specific Interview: A deep dive into your technical experience and strategy understanding.

Final Interview: Engage with leadership to align on mutual goals.

How to apply

Submit your application online with an updated resume and send it to careers@splan.com. Qualified candidates will be contacted for the next steps.

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Customer Support (BPO)