Technical Support Engineer

Responsibilities

• Provide L1 and L2 technical support for internal tools, client-facing applications, and infrastructure.
• Monitor system performance, application health, and error logs to proactively identify and address issues.
• Investigate incidents, perform root cause analysis, and ensure timely resolution and communication.
• Document support workflows, known issues, and standard operating procedures for troubleshooting.
• Collaborate with development, QA, DevOps, and product teams for escalated issues and long-term fixes.
• Support system configuration, access control, and user provisioning processes.
• Participate in on-call rotations for after-hours or weekend support as required.

Requirements

• Proven experience in a technical support, application support role. 
• Familiarity with monitoring tools (e.g., Data gaps, AWS Cloudwatch, DataDog)
• Knowledge of databases (MySQL, PostgreSQL, MongoDB) and ability to perform basic queries for troubleshooting.
• Hands-on experience with ticketing systems like Jira, ServiceNow, or Freshdesk.
• Exposure to cloud platforms (e.g., AWS, Azure) and modern CI/CD environments is a plus.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills to interact with internal stakeholders and external customers.

Qualifications

• Individuals with 0-2 years of work experience as a Support engineer 
• Willingness to learn new tools and technologies as needed for the role.
• Strong customer orientation and a solution-driven mindset.

This is a paid internship