Technical Support Engineer

Title: - Technical Specialist – Technical Support Engineer

• Experience: 6 – 10 years

• Designation: Senior Technical Specialist

• Education: Graduate/Post-Graduate

• Location: Mumbai (on-site)

• Job type: Permanent

Primary Responsibilities:

• A Tech support Engineer is responsible for the availability, performance, monitoring, and incident response, among other things, of the platforms and services that our company runs and owns.

• We must make sure that everything that goes to production complies with a set of general requirements like diagrams, dependencies of other services, monitoring and logging plans, backups, and possible high availability setups.

• Even when the software complies with all the necessary requirements such as uncaught exceptions, hardware degradation, networking problems, latencies, high usage of resources, or slow responsesfrom our services could happen at any time. We always need to be prepared and be ready to act.

Key Technical Skills –

What you’ll do:

• Documenting incidents,runbooks, and incidentresponse report

• Writing postmortem report

• Ensure proper logging, monitoring and alerting

• Change management andmaintain an Incident management system.

• Drive root cause analysis exercise forissues

• Adopting Site Reliability Engineering practicesin the group

• Tailoring processesto manage time-sensitive issues and bring them to appropriate closure.

• Owning end-to-end availability and performance of mission-criticalservices and building• Automation to prevent the recurrence of the problem.

Key Responsibilities:

• Works with cross-product teamsto ensure the high availability of the system.

• Experience in at least one of the following languages and willingness to learn new ones: Bash, Php, Golang

• Ability to identify system bottlenecks and recommend solutionsto solve the availability issue.

• Proven expertise in system-level debugging

• Working experience in building massively scalable high-performance services • Strong Linux systems knowledge

• Guide new SRE engineers on aspects ofsystem debugging.

• Hands-on experience working with AWS systems and components. List of tools we are using internally:

• Thread Dump Analysis

• Heap Dump Analysis

• GC logs Analysis

• Knowledge of Java Virtual Machine (JVM) tuning

• Knowledge of Tomcat, IBM WAS and Weblogic AVEKSHAA TECHNOLOGIES (P) LTD SENIOR TECHNICAL SPECIALIST

• Multiple scripting/programming languages: PHP, GoLang, Scala

• Monitoring: Grafana, ELK AWS cloud watch, and otherinternal tools

• Documentation and Ticketing: Jira and Confluence

Qualification: • Bachelor's degree in computer science or equivalent field • Working experience in building massively scalable high-performance services • Excellent written and verbal skill