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Greenbotz Platform
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Technical Support Engineer

Technical Support Engineer

Greenbotz Platform

0 - 1 years

7 - 11 Lacs

coimbatore

Posted:Just now| Platform:

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Skills Required

networking linux analytical windows customer service troubleshooting internship technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a

Technical Support Engineer with 0 1 year of experience

. This is an entry-level role ideal for fresh graduates who are passionate about technology and eager to start a career in technical support. Youll provide first-line support and grow your technical troubleshooting skills in a collaborative environment.

Key Responsibilities:

Respond to customer queries via email, phone, or chat with clear and professional communication.

Troubleshoot basic technical issues related to software, hardware, or networking.

Guide users through solutions or escalate complex issues to the senior support team.

Accurately log and track support requests and resolutions in the ticketing system.

Assist in creating or updating support documentation and FAQs.

Work closely with team members to resolve issues efficiently.

Stay updated on product changes, features, and basic technical concepts

Required Qualifications:

Bachelors degree or diploma in Computer Science, IT, or related field.

01 year of experience in technical support or customer service.

Basic knowledge of Windows, Linux, or macOS operating systems.

Strong verbal and written communication skills in English.

Willingness to learn and adapt to new tools, systems, and technologies.

Good analytical thinking and problem-solving skills.

Positive attitude and ability to work well in a team environment

Bonus Skills (Good to Have):

Familiarity with ticketing tools like Zendesk or Freshdesk.

Basic understanding of networking or cloud technologies

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