Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in hyderabad
>
Perceptive
>
Technical Support Engineer

Technical Support Engineer

Perceptive

4 - 11 years

9 - 10 Lacs

hyderabad

Posted:1 hour ago| Platform:

Apply

Skills Required

oracle microsoft azure database administration sql server sql excel mariadb desktop incident management written communication xml json mysql clinical trials aws etl powerpoint citrix medical imaging communication skills jira itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Application Support

Identifies and resolves issues with applications, following agreed procedures.
Uses application management software and tools to collect agreed performance statistics.
Carries out agreed applications maintenance tasks.

Database Administration

Assists in database support activities.

Incident Management

Prioritises and diagnoses incidents according to agreed procedures.
Investigates causes of incidents and seeks resolution.
Escalates unresolved incidents.
Facilitates recovery, following resolution of incidents.
Documents and closes resolved incidents according to agreed procedures.

Problem Management

Initiates and monitors actions to investigate and resolve problems in systems, processes and services.
Determines problem fixes/remedies.
Assists with the implementation of agreed remedies and preventative measures.

Network Support

Assists in investigation and resolution of network problems.
Assists with specified maintenance procedures.

IT Infrastructure

Carries out agreed operational procedures of a routine nature.
Contributes to maintenance, installation and problem resolution.

Relationship management

Implements stakeholder engagement/communications plan.
Deals with problems and issues, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information.
Collects and uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management.
Helps develop and enhance customer and stakeholder relationships.

Other

Carryout any other reasonable duties as requested.

Skills:

Excellent interpersonal, verbal and written communication skills
A flexible attitude with respect to work assignments and new learning
Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
Must have the ability to work methodically in a fast-paced, time-sensitive environment
Demonstratable ability to apply critical thinking to problems and tasks
Shows initiative and self-confidence, is adaptable and is able to cope with changing and evolving priorities
Ability to identify and implement process improvements
Proactively participates in skills improvement training and encourages their teams to participate
A self-starter and able to work under own initiative
Ability to operate collaboratively within a global team environment
Takes ownership and responsibility
Proven ability of using Microsoft Office products (including Word, Excel & PowerPoint)

Knowledge and Experience:

Professional experience in the same or very similar role
Experience using tools to communicate progress to Stakeholders
Working knowledge of SQL Databases & basic network configuration
Working Knowledge of IT Hardware and Software
Ability to learn and master employer-specific software
Complex problem solving
Ability to diagnose & address application issues
ITIL V3 or V4 Knowledge
Experience of working in and knowledge of the life sciences sector

Essential Requirements

Medical/Clinical Technical Support preferably in medical imaging or clinical trials.
Jira Minimum experience required.
ITIL Fundamentals, Certification is a plus, Practical experience is essential.
Incident & Request Management
Excellent Communication Skills
Phone, email, and in-person support experience.
Citrix VDI Support
Understanding of virtual desktops and user support.

Nice to have skills

Azure technology (function apps, VMs, navigating azure portal, azure storage)
AWS
JSON/XML messaging or similar middleware approaches
APIs
Experience writing ETL queries on any database technologies such as Oracle, MySQL, MSSQL, MariaDB
ITIL Change and Problem processes

Education:

Bachelors Degree in a technical discipline (Maths, Science, Engineering, Computing, etc.) or a related study, or equivalent project-related experience
English: Fluent

Come as you are.

More Jobs at Perceptive

Senior Software Validation Engineer - Performance

Hyderabad

8.0 - 11.0 yrs

INR 25 - 30 Lacs

Senior Medical Writer

Hyderabad

2.0 - 5.0 yrs

INR 4 - 7 Lacs

IT Operations Engineer

Hyderābād

Experience: Not specified

Salary: Not disclosed

IT Operations Engineer

Hyderabad

3.0 - 5.0 yrs

INR 4 - 8 Lacs

IT Operations Engineer

Hyderabad

2.0 - 4.0 yrs

INR 3 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.