Technical Support Engineer

Job Description:

The Technical Support Engineer will monitor, validate, and track incidents raised across TMS, Driver App, Customer App, and Vendor App. The role involves reproducing reported issues through the same user steps, capturing complete details (steps, screenshots, IDs, timestamps), performing basic functional Root Cause Analysis (RCA), and documenting all information accurately in Jira Service Management. The engineer will coordinate with Product, QA, Operations, and the Development/vendor team to ensure timely updates, faster resolution, and accurate communication back to stakeholders.

Job specifications:

Skill / Expertise / Work background:

· Strong analytical and problem-solving capability.

· Ability to understand application workflows and reproduce user scenarios

· Very strong written and verbal communication for documenting:

• Steps to reproduce
• Expected vs Actual behaviour
• Functional RCA

· High attention to detail and structured ticket hygiene.

· Comfortable with:

• Android mobile apps
• Web-based internal tools
• Google Sheets / Excel
• Jira Service Management (or willingness to learn quickly)

· Ability to coordinate with multiple internal teams.

· Good comprehension and process discipline.

Experience level:

1–2 years of experience in any of the following areas:

· Application Support / IT Support (L0/L1).

· Customer Support (voice/non-voice) with strong documentation.

· Operations support in tech, mobility, logistics, SaaS, or e-commerce.

· QA Intern / Junior Tester.

· BPO / BPM Process Associate roles involving ticketing or application usage.

· MIS / back-office roles with good communication and analysis.

Prior technical support experience is an advantage but not mandatory as long as the above experience exists.

Qualification:

Any graduate. Preference for candidates with analytical or technical orientation, but not mandatory.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund