Technical Support Engineer

3 - 8 years

5 - 10 Lacs

Posted:2 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Technical Support Engineer

Youll work closely with our Sales, Product, and Engineering teams, becoming the voice of the customer and a trusted expert they rely on. If youre excited by fast-paced environments, enjoy solving tricky technical puzzles, and love interacting with people this role is perfect for you.

Youre a Great Fit If You:

  • Think like a developer but communicate like a customer success champion
  • Love untangling logs, workflows, APIs, and integration puzzles
  • Can troubleshoot under pressure while staying calm, structured, and clear
  • Can explain complex technical issues in simple, human language
  • Are the go-to person when everything is broken and everyone needs answers

In This Role, You Will:

  • Provide L1 and L2 technical support across integrations, tracking modules, and platform operations
  • Partner closely with Engineering and Product teams to escalate and resolve bugs
  • Monitor client health, identify recurring issues, and recommend preventive measures
  • Maintain knowledge base articles, SOPs, technical notes, and client-facing documentation
  • Drive continuous improvement by identifying process gaps, automation opportunities, and product enhancements

What You Bring:

  • 3+ years of experience in technical or customer support, preferably in SaaS or API-first companies
  • Familiarity with APIs, webhooks, Postman, and basic debugging
  • Experience working with ticketing systems
  • Strong written and verbal communication skills
  • A customer-first mindset and a passion for solving real-world operational challenges

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