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Technical Support Engineer- Domestic - Product Based

Technical Support Engineer- Domestic - Product Based

Bestal Hr

0 - 2 years

2 Lacs

Noida Greater Noida Delhi / NCR

Posted:1 month ago| Platform:

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Skills Required

Voice Process Customer Support Technical Support L1 Support Inbound Calls Hardware Support Network Support Voice Support Outbound Calling Inbound Voice Process Communication Skills Excel Desktop Support Bpo Voice Technical Voice Process Call Support Customer Queries

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a qualified Technical support engineer to manage a team of representatives who will offer excellent customer service and after-sales support. 1. Resolving customer complaints brought to your attention. 2. Possessing excellent product knowledge to enhance customer support. 3. Maintaining a pleasant working environment for your team. 4, Excellent interpersonal written and oral communication skills. 5. Sound at maintaining and updating Excel sheets. 6. Communicating with third-party service providers like Vodafone, Airtel, and Shiprocket. 7. Real-time resolution of customer issues. 8. Proper diagnosis of issues related to the Application, Server, or IOT devices.Role & responsibilities Preferred candidate profile Regards Nikita Sharma 8882801498

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Technical Support Engineer- Domestic - Product Based