Responsibilities: * Manage technical queries via phone, email & chat * Maintain high customer satisfaction ratings * Collaborate with IT team on system improvements * Provide timely resolutions within SLA's
Responsibilities: * Manage customer queries via chat & voice processes * Maintain high CSAT Score through exceptional service * Collaborate with IT and Product team to escalate issues and suggest improvements to systems and processes.
Responsibilities: * Manage customer queries via chat & voice processes * Maintain high CSAT Score through exceptional service * Collaborate with IT and Product team to escalate issues and suggest improvements to systems and processes.
Manage and resolve customer queries through phone, email, and chat support. Provide prompt and effective troubleshooting, ensuring issues are resolved. Collaborate closely with the IT team to escalate issues and suggest improvements to systems.
Manage and resolve customer queries through phone, email, and chat support. Provide prompt and effective troubleshooting, ensuring issues are resolved. Collaborate closely with the IT team to escalate issues and suggest improvements to systems.