Technical Sales Back-office Head

Job Title:

Company:

Location:

Department:

Reports To:

Role purpose:

• Lead the technical sales back-office team (7–8 members) for proposals, costing and sales support for high-containment, powder handling and process equipment solutions.
• Ensure accurate, timely techno-commercial offers and smooth coordination between customers, front-line sales, factory and global Dec Group teams.

Key responsibilities

• Lead, mentor and motivate a team of 7–8 Technical Sales Back-office / Proposal Engineers and Coordinators.
• Allocate enquiries, monitor workload, and ensure timely preparation and submission of quotations, tenders and technical documents.
• Conduct regular reviews on quality, accuracy and on-time delivery of proposals and order-related documents.
• Review and guide the team in preparing technically sound and commercially competitive offers for customised & turnkey containment systems (Sterile & Toxic) & Powder handling solutions. 
• Act as the central coordination point between front-line sales, engineering, projects, factory (India and overseas)
• Ensure timely preparation of all commercial documents required for the domestic and export orders. 
• Track status of all offers, orders, dispatches and installation milestones and provide regular MIS to Sales Head and Management.
• Identify recurring issues (technical clarifications, documentation gaps, pricing errors) and drive corrective and preventive actions.

Required qualifications and experience

Education

• Bachelor’s degree in 

  mechanical / chemical / Process Engineering

   preferred.
• MBA/PGDM in Marketing/Operations will be an added advantage but not mandatory.

Experience

• 8–12 years total experience, with at least 4–5 years in technical sales back-office, proposals or application engineering for capital equipment / process systems.
• Minimum 2–3 years in a team lead / assistant manager / supervisor role managing 4+ people; experience handling 7–8 members is strongly preferred.
• Exposure to pharma, biotech, chemical, food or bulk solids handling equipment such as Containment & Powder handling solutions with knowledge of other process equipment.

Technical and functional skills

• Strong understanding of techno-commercial proposal preparation: sizing, basic design inputs, scope definition, options and costing.
• Ability to read and interpret P&IDs, GA drawings, datasheets and tender documents.
• Good knowledge of MS Office (Excel, PowerPoint, Word); familiarity with CRM/ERP and document control tools.
• Advantage: Exposure to engineered-to-order (ETO) projects, high-containment / GMP environments and export documentation.

Behavioural competencies

• Strong 

  people management

   skills – task allocation, coaching, performance feedback and conflict handling.
• High attention to detail, accuracy and follow-through; ability to work under pressure and manage multiple deadlines.
• Excellent written and verbal communication in English; clear, structured email writing style.
• Collaborative mindset with sales, engineering and factory teams; positive, solution-oriented attitude.