Technical Operations Lead – FOIA Operations

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About The Role

Tech Ops Lead

Patrol Stories TV

leadership, technical operations, and hands-on execution

Key Responsibilities

Leadership & Coordination

• Lead, mentor, and guide the FOIA/Outreach team to achieve daily, weekly, and monthly targets.
• Coordinate between research, content, and production teams for smooth project execution.
• Conduct performance reviews, identify training needs, and ensure adherence to processes.
  

Technical & Operational Management

• Implement and maintain CRM tools, workflow automation systems, and project tracking dashboards.
• Oversee data security protocols and ensure compliance with legal and internal guidelines.
• Troubleshoot technical issues and optimize systems for better efficiency.
• Prepare and present technical performance reports for management.
  

Individual Technical Responsibilities

• Manage Google Workspace & Excel-based trackers with advanced formulas, data validation, and reporting.
• Develop and update FOIA request templates for team use.
• Maintain dashboards to monitor productivity, deadlines, and key metrics.
• Audit and organize case-related databases with proper version control.
  

Core FOIA & Outreach Tasks (From Individual Role)

• Identify and research relevant US Police Departments for case-related data acquisition.
• Draft and send professional FOIA requests for incident reports, FIRs, and surveillance footage.
• Follow up on pending requests and maintain structured communication with agencies.
• Organize and structure collected data for accuracy and usability in video scripts.
• Maintain and update FOIA request status in CRM tools or Google Sheets.
• Collaborate with the content and research teams to curate authentic, story-driven materials.
• Ensure legal and ethical compliance when handling public data.
  

Requirements

• B.Tech in Computer Science, Information Technology, or related field.
• 2–4 years of experience in technical operations, process coordination, or content/data acquisition.
• Proficiency in CRM tools, Google Workspace, and advanced Excel.
• Knowledge of workflow automation tools (e.g., Zapier, Make, or similar).
• Strong leadership skills with experience managing small to mid-sized teams.
• Excellent organizational skills and attention to detail.
• Exceptional written and verbal communication skills.
• Interest in true crime, documentaries, or investigative content is a plus.
  

Perks & Benefits

• Competitive salary with performance-based incentives.
• Opportunity to lead a niche and growing digital media vertical.
• International exposure to research and content production.
• Clear growth path into higher-level technical and strategic leadership roles.
  

📩 How To Apply

hr@ssbmedia.net

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