Job
Description
General Information Req # WD00083661 Career area: Information Technology Country/Region: India State: Karnataka City: BANGALORE Date: Wednesday, June 4, 2025 Working time: Full-time Additional Locations : India - KarnÄtaka - Bangalore India - KarnÄtaka - BANGALORE Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the worldâs largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovoâs continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovoâs world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements We are seeking an experienced ServiceNow Technical Lead to oversee the development and technical delivery of ServiceNow solutions. The ideal candidate will lead a team of developers, drive code quality, enforce platform best practices, and collaborate closely with architects, project managers, and business analysts to ensure successful implementation of ServiceNow modules and customizations. This role requires hands-on technical expertise, strong leadership, and the ability to manage complex configurations across a global delivery model. Key Responsibilities: Lead a team of ServiceNow developers to design, configure, and implement high-quality solutions across modules like ITSM, CSM, ITOM, SecOps, HAM/SAM , and custom applications. Translate solution designs and functional specifications into technical tasks and drive them through the SDLC. Perform code reviews , validate adherence to ServiceNow best practices , and ensure secure, scalable, and maintainable configurations. Work closely with Solution Architects and Technical Program Managers to validate design feasibility, estimate efforts, and align with overall delivery timelines. Own the technical quality of releases, manage sprint backlogs, and drive defect resolution and unit testing. Mentor junior developers and create a culture of continuous improvement, peer learning, and knowledge sharing. Collaborate with Platform Engineering teams on environment setup, CI/CD pipelines, cloning strategy, and performance tuning. Contribute to the development of technical standards, reusable components, and accelerators . Minimum Qualifications: 6â9 years of experience in ServiceNow development and technical delivery , with at least 2 years in a lead or senior developer role Strong proficiency in ServiceNow scripting , UI Policies , Business Rules , Script Includes , Workflows , Flow Designer , and REST/SOAP integrations Proven ability to lead distributed teams and deliver in Agile or hybrid delivery models Solid understanding of CMDB , data models, and integration design patterns Familiarity with security standards, performance optimization, and troubleshooting tools Certifications (Required or Preferred): Certified Implementation Specialist (CIS) â at least one (e.g., ITSM, ITOM, SecOps) Certified Application Developer (CAD) â required ITIL v4 Foundation â preferred Preferred Experience: Experience leading offshore/nearshore ServiceNow development teams Exposure to ServiceNow DevOps , CI/CD tooling, GitHub, or automated testing Familiarity with Scoped Applications , App Engine Studio, or custom store apps Strong documentation and communication skills; ability to interact with functional stakeholders and architects Additional Locations : India - KarnÄtaka - Bangalore India - KarnÄtaka - BANGALORE India India - KarnÄtaka * India - KarnÄtaka - Bangalore , * India - KarnÄtaka - BANGALORE NOTICE FOR PUBLIC At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. 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