Technical Delivery Manager

Kissflow is a leader in delivering innovative low-code solutions that empower businesses to streamline their processes and accelerate digital transformation. We are seeking an experienced and capable Senior Technical Manager and take charge of managing customer projects from inception to completion and drive opportunities for recurring services.

Job Overview:

As a Technical Delivery Manager - Enterprise Transformation at Kissflow, you will be an integral part of the Sales team, driving digital transformation initiatives for our Enterprise customers.

Key Responsibilities:

• Project Delivery and Management:

  Own the end-to-end delivery of enterprise transformation projects, ensuring they meet scope, quality, budget and timeline requirements. Oversee all aspects of project execution to guarantee customer satisfaction and successful outcomes.

• Stakeholder Collaboration:

  Work directly with customer project stakeholders to understand requirements, gather feedback, and ensure alignment with overall business objectives. Maintain open communication channels for ongoing collaboration.

• Strategic Use-Case Development:

  Build strong relationships with customer leadership to identify strategic use cases and digital transformation opportunities. Proactively contribute to shaping the customer’s transformation roadmap.

• Scope and Estimate Projects:

  Collaborate with Kissflow's technical leads to scope and estimate project efforts accurately. Manage scope deviations effectively throughout the project lifecycle, ensuring alignment with customer expectations.

• Technical Collaboration:

  Partner with Kissflow's techno-functional leads to support requirements gathering, design, implementation, and solution delivery using the Kissflow platform. Facilitate seamless integration between technical and functional aspects of projects.

• Identify Recurring Services Opportunities:

  Identify and pursue opportunities for recurring services and ongoing customer engagement. Foster long-term partnerships and expand Kissflow’s footprint within customer accounts.

• Account Management:

  Serve as the primary point of contact for assigned enterprise accounts, ensuring customer satisfaction, addressing concerns, and fostering lasting partnerships.

• Risk Management:

  Identify potential risks and implement mitigation strategies throughout the project lifecycle. Ensure proactive measures are taken to avoid disruptions and delays.

• Continuous Improvement:

  Contribute to refining and enhancing delivery methodologies, best practices, and tools within the professional services team. Share insights and lessons learned to drive continuous improvement.

Required Skills:

Technical Skills:

• Low-Code/No-Code Platforms:

  Proficiency in working with low-code platforms, having an understanding of how to design, implement, and deliver solutions.

• Technical Acumen:

  Ability to understand technical requirements and challenges, and work closely with techno-functional leads and developers to ensure effective solution delivery.

• Systems Integration:

  Experience with integrating low-code platforms with other enterprise systems and third-party applications.

• Data Management:

  Understanding of data structures, workflows, and how to handle data security within digital transformation projects.

Strategic Skills:

• Strategic Planning:

  Ability to identify and develop strategic use cases for digital transformation, aligning them with the customer’s business goals and objectives.

• Business Analysis:

  Proficiency in analyzing customer business processes and identifying opportunities for improvement through automation and digitization.

• Change Management:

  Skills in managing organizational change, ensuring smooth adoption of new digital solutions by the customer’s teams.

• Thought Leadership:

  Ability to guide customers on best practices and emerging trends in digital transformation and low-code technology.

• Functional Skills:

• Stakeholder Management:

  Strong skills in managing relationships with customer project stakeholders, including executives, to ensure alignment and successful project outcomes.

• Requirements Gathering:

  Ability to work with customers to gather and understand their requirements, translating them into actionable project plans.

• Solution Design:

  Experience in designing solutions that meet customer needs, leveraging the capabilities of the Kissflow platform.

Project Delivery Ownership Skills:

• Project Management:

  Proficiency in managing the entire project lifecycle, including planning, execution, monitoring, and closure, using methodologies like Agile, Scrum, or Waterfall.

• Scope Management:

  Ability to define project scope and manage scope deviations, ensuring projects stay within defined boundaries.

• Risk Management:

  Skills in identifying, assessing, and mitigating risks throughout the project lifecycle.

• Time and Resource Management:

  Effective management of project timelines, resources, and budgets to ensure on-time, within-budget delivery.

• Reporting and Documentation:

  Ability to create and maintain project documentation, including status reports, project plans, and post-implementation reviews