Technical Account Manager (TAM)

About the Role:

We are seeking a Technical Manager to oversee the implementation, maintenance, and optimisation of our CPaaS offerings across channels such as SMS, WhatsApp, RCS, and more. This role requires a strong understanding of communication protocols, REST APIs, backend systems, and team collaboration to drive reliable delivery and innovation across platforms.

Key Responsibilities:

· Lead technical operations and solution delivery for CPaaS services including SMS, WhatsApp, RCS.

· Coordinate with cross-functional teams including product, development, and support to ensure seamless integration and deployment.

· Manage and review API integrations and oversee backend workflows and system health.

· Use SQL to query, insert, update, or delete data in MySQL or PostgreSQL databases.

· Conduct routine server checks via SSH and use Linux CLI tools for logs and disk monitoring.

· Troubleshoot issues across frontend, backend, and databases in a web application architecture.

· Define and document API specifications, test endpoints using Postman or cURL, and work with the development team to improve API response and reliability.

· Use tools like DBeaver, MySQL Workbench, or pgAdmin to manage and query databases.

· Collaborate with QA, DevOps, and customer support teams to manage incidents and ensure uptime and SLA compliance.

Required Skills & Experience:

· 2–6 years of experience in a technical role in the CPaaS or telecom/messaging industry/Saas Solution/ Software-based companies

· Proficient in SQL with ability to write and optimize SELECT, INSERT, UPDATE, DELETE queries.

· Hands-on experience with REST APIs, API integration, and tools like Postman or Insomnia.

· Comfortable using SSH to connect and operate on remote servers.

· Familiar with database tools like DBeaver, MySQL Workbench, pgAdmin.

· Understanding of how frontend, backend, and databases interact in a typical web application.

· Ability to manage multiple tasks and projects with shifting priorities.

· Strong communication and problem-solving skills.

Good to Have:

· Experience with telecom protocols, SMPP, WhatsApp Business API, or RCS Business Messaging.

· Exposure to cloud platforms like AWS, GCP, or Azure.

· Basic scripting or automation experience (e.g., Bash, Python).

· Familiarity with monitoring tools like Grafana, Prometheus, or Kibana.

What We Offer:

· A fast-paced, collaborative environment in a high-growth industry.

· Opportunity to work on cutting-edge communication technologies.

· Competitive salary and performance-based incentives.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹50,000.00 per month

Application Question(s):

• Current CTC>
• Expected CTC?
• Notice Period?
• Willing to join a Gurgaon based Startup ?

Experience:

• Technical support: 2 years (Preferred)

Work Location: In person