Technical Account Manager (TAM)

At Ververica, we are the original creators and core contributors to Apache Flink, the leading open-source stream and batch processing engine. Flink powers mission-critical applications at companies like **Netflix, Alibaba, Amazon, and Uber**, as well as banks, telcos, and global enterprises.

We are passionate about open source and equally committed to delivering enterprise-grade data processing solutions that help organizations unlock real-time insights at scale. Backed by one of the world's largest tech companies, Ververica offers the best of both worlds: innovation with stability.

As a Technical Account Manager (TAM) at Ververica, you'll play a central role in our customers' success. You'll act as a trusted advisor and hands-on technical partner, helping organizations adopt and scale their real-time data processing architectures using Ververica Unified Streaming Data Platform, which is built on top of Apache Flink.

You'll work closely with engineers, data teams, and platform owners across industries to solve complex challenges — from system design and deployment to performance tuning and long-term operations.

What You'll Do

• Own the technical relationship with a portfolio of enterprise customers — from onboarding through expansion.  
• Guide customers in architecting and optimizing their stream processing infrastructure with Ververica Unified Streaming Data Platform.  
• Advise on best practices for Flink job design, deployment models (on-prem Kubernetes, Cloud provider, Managed Flink, BYOC), and monitoring strategies.  
• Provide in-depth technical troubleshooting and performance tuning across data pipelines, connectors, and clusters.  
• Collaborate cross-functionally with our Engineering, Product, Sales, and Product Marketing teams to advocate for customer needs.  
• Assist with incident triage, root cause analysis, and building out operational playbooks for scalable Flink deployments.  
• Support migrations from legacy or batch-based systems to real-time processing.  
• Conduct regular check-in calls and Quarterly Business Reviews (QBRs) with strategic customers to align on goals, feedback, and roadmap priorities.  
• Participate in on-call support rotations.  
• Represent Ververica in customer meetings, roadmap sessions, and (if you're interested) at conferences and meetups.  
• Continuously sharpen your Flink expertise and stay ahead of trends in distributed systems, observability, and cloud infrastructure.  

Requirements

Must-Have Skills

• Familiarity with cloud platforms such as AWS, GCP, or Azure and container orchestration with Kubernetes — our product runs on Kubernetes, so hands-on Kubernetes experience is essential.  
• Ability to read and reason about Java code, with working knowledge of Java 11+ features and a basic understanding of the JVM.  
• Working knowledge of SQL, including querying and reading streaming data.  
• Excellent problem-solving skills, with a proven ability to diagnose and resolve complex technical issues
• Familiarity with streaming technologies such as Apache Flink, Apache Kafka, or Redpanda.  
• Excellent communication skills — you're comfortable speaking with both technical engineers and non-technical stakeholders

Nice-to-Have Skills

• Working knowledge of Python, especially useful when supporting customers using PyFlink.  
• Experience with observability and monitoring tools like Grafana, Datadog, DynaTrace, or similar platforms.  
• Familiarity with DevOps workflows or CI/CD tooling in cloud-native environments.  
• Experience running Apache Flink in production or contributing to open-source data infrastructure projects

Key Attributes for Success

• 3+ years in a customer-facing technical role such as TAM, Solutions Engineer, or Support Engineer.  
• Strong ability to build and maintain relationships with enterprise customers, acting as a trusted technical advisor.  
• A genuine sense of empathy and ownership in helping customers resolve technical issues and achieve success.  
• Ability to understand customer use cases, map them to Ververica capabilities, and guide customers in designing effective solutions.  
• Strong sense of accountability, autonomy, and a desire to make a measurable impact in customer outcomes
• Ability to manage multiple client accounts and projects simultaneously, prioritizing tasks and meeting deadlines

Benefits

What We Offer

• Competitive compensation: salary, equity, performance bonus  
• Remote-first work culture with flexible hours  
• Access to Flink core developers and a global open-source ecosystem  
• Generous vacation, personal leave, and wellness benefits  
• Offices in select cities for in-person collaboration when desired  

At Ververica, we believe innovation starts with diverse perspectives. 

We welcome applicants from all backgrounds and life experiences — if you're passionate about helping customers succeed with cutting-edge technology, we'd love to hear from you.