Technical Account Manager

The Technical Account Manager at LRN plays a crucial role in providing technical expertise to clients and ensuring a seamless integration process. As a tech-savvy professional, you will be responsible for communicating complex technical details in a clear and understandable manner to non-technical stakeholders. Your goal-driven approach will drive you to achieve defined objectives and recommend optimal solutions to meet client needs within the LRN Learning Management System (LMS). Key Responsibilities: - Act as the primary point of contact for technical integrations for existing clients, ensuring smooth integration processes and addressing any technical challenges promptly. - Serve as the dedicated technical account manager for clients requiring extended onboarding team services, acting as their main contact for all technical and platform-related matters. - Collaborate with clients and internal teams to understand technical requirements, assess feasibility, and develop customized solutions to effectively meet client needs. - Lead the technical implementation process for clients, coordinating activities across different teams to ensure successful execution within set timelines. - Provide proactive support and guidance to clients on platform usage, configuration, and optimization to maximize the value derived from LRN services. - Conduct regular client check-ins to evaluate satisfaction levels, gather feedback, and identify opportunities for improvement or additional services. - Collaborate with the product development team to relay client feedback, prioritize feature requests, and contribute to platform enhancements based on client needs and market trends. - Participate in developing standardized operational processes, documentation, and best practices related to technical integrations and client support. - Identify, assess, and manage potential risks associated with technical integrations, developing contingency plans to mitigate adverse impacts on project outcomes. - Prepare and communicate regular project updates, technical reports, and performance metrics to internal stakeholders and clients, ensuring alignment with project objectives. Requirements: - Minimum 3 years of experience in LMS implementation or learning program coordination. - Bachelor's or master's degree in instructional design, education technology, project management, or business administration. - Strong communication, leadership, and interpersonal skills to effectively manage projects and collaborate with diverse teams and stakeholders. - Problem-solving skills and the ability to develop effective solutions are essential for successful project management. - Deep understanding of e-learning technologies, industry standards, and best practices, with familiarity in Learning Management Systems (LMS) and e-learning content development. - Excellent verbal and written communication skills in English. - Certification in project management such as PMP or Agile Certified Practitioner is advantageous. LRN is an equal opportunity employer that values diversity and is dedicated to creating an inclusive environment for all employees. Join us at LRN and contribute to a global company where your expertise can make a meaningful impact.,