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Technical Account Manager

Technical Account Manager

Adobe

11 - 15 years

0 Lacs

maharashtra

Posted:18 hours ago| Platform: Shine logo

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Skills Required

customer service adobe experience cloud solutions technical account manager digital marketing technology

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As an Individual Contributor at P40 level, you will play a crucial role in assisting large enterprises in leveraging Adobe Experience Cloud solutions. Your primary responsibility will be to act as a Technical Account Manager (TAM), establishing and nurturing strong relationships with top-tier customers. Your technical expertise will be instrumental in supporting their operational well-being and maximizing their investment in Adobe solutions through the adoption of new functionalities. Key Responsibilities: - Serve as the primary technical point of contact for customers, guiding them through the lifecycle of using Adobe solutions and collaborating on mutual action plans. - Identify and address strategic technical risks and opportunities, working with the extended Adobe team to deliver mitigation and improvement plans. - Facilitate clear communication and governance with internal and external executive teams, ensuring alignment on engagement status and outcomes. - Understand customer business cycles, technical roadmaps, and goals to deliver proactive technical solutions that add value to the customer's business. - Advocate for customers within internal Adobe teams, optimizing their investment and driving innovation and process improvement. - Collaborate with various internal collaborators at Adobe to support customer success and ensure optimal solutions. Qualifications Required: - Bachelor's Degree in a related technical field. - 11+ years of experience in senior roles related to consultative, customer service, customer success, or digital marketing technology.,

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Technical Account Manager