Techincal Lead

About Chubb

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com .

About Chubb India

At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. We are proud to share that we have been officially certified as a Great Place to Work® for the third consecutive year, a reflection of the culture at Chubb where we believe in fostering an environment where everyone can thrive, innovate, and grow

With a team of over 2500 talented professionals, we encourage a start-up mindset that promotes collaboration, diverse perspectives, and a solution-driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape.

We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning.

Position Details

• Job Title : SRE - Appdynamics
• Function/Department : Infrastructure
• Location : Hyderabad / Bangalore– Work from Office
• Employment Type : Full-time - Hybrid
  

Observability Analyst

The successful candidate for this Observability Analyst position will be part of a Global Observability Team focused on providing capability to monitor performance and availability of key Chubb business applications and services.

Primary Job Responsibilities:

• Responsible for supporting the deployment & configuration of AppDynamics Agents to instrument and mature monitoring of Chubb applications
• Responsible for day-to-day operation of ScienceLogic (SL1) platform that provides hardware monitoring coverage for all on-prem devices
• Work with application support/development teams to create application performance dashboards for use by our business and IT partners
• Work with application support/development teams to create of application start-of-day health checks leveraging automation and testing scripts
• Work with application development team to analyze impact of application code changes and the effect to monitoring platforms. Apply the changes to the monitoring tools to update dashboards
• Work with wider Observability & SRE Teams to drive specific deliverables that support strategic portfolio aims
• Track overall application customer experience, with specific focus on service level objectives and post-change operational performance
• Integrate alerting into consolidated event correlation product and Service Desk trouble ticketing systems, CMDB
• Use diagnostic tools to capture anomalies in application performance and work with cross-functional teams to provide problem identification and improve Mean Time To Resolution (MTTR)
• Work with the Operations Center team on overall enterprise monitoring
• Participate in change and incident management
Identifying monitoring gaps and make recommendations to resolve

Knowledge, Skills and Competencies:

• Hands-on & deep-level experience with APM tools such as AppDynamics
• Minimum 2 years experience with AppDynamics & monitoring technologies/capabilities
• Use of JavaScript Agents and understanding of Java and .Net technologies.
• Good understanding of Infrastructure & Networking concepts such as data flows & protocols
• Experience with Cloud Monitoring tools, preferably Azure Monitor/AppInsights
• Experience with application trace analysis or network trace analysis tools (ThousandEyes or Wireshark), AIOps and ITSM tools (ScienceLogic, ServiceNow) and log ingestion technologies (ELK)
• Experience with Application synthetic testing products such as HPE Quality Center, HPE Performance Center, Selenium & Python scripting language.
• Excellent problem determination skills, and the ability to debug complex-cross systems problems, and document root cause including remediation and detection
• Ability to work independently and on a team with colleagues across the globe
• Excellent written and verbal communication skills
• Self-driven with the ability to manage workload without direct supervision