Tech Mahindra Hiring For Customer Care For Premium E-Commerce Process

Job Description

Job Description: Tech Mahindra is looking for dedicated and customer-focused individuals to join our team as Customer Service Associates for the Leading E-Commerce Process in Noida. As a Customer Service Associate , you will be a crucial link between the customers and the e-commerce platform, ensuring their queries and concerns are addressed promptly and professionally. Key Responsibilities: Manage customer inquiries and interactions through chats, delivering an exceptional customer experience. Assist customers with product information, order placement, order tracking, returns, and any other inquiries they may have related to products. Address customer concerns, complaints, and issues effectively, striving to resolve them to the customer's satisfaction. Stay well-informed about the products available on the e-commerce platform, keeping up with product updates, promotions, and discounts. Collaborate with the team to provide solutions for complex customer issues and escalate matters when necessary. Maintain accurate and detailed records of customer interactions in the company's CRM system. Adhere to company policies and guidelines to ensure consistency and quality in customer service. Qualifications and Skills : Graduates and Under-Graduates from any discipline are welcome to apply. Versant V-5 Required. Good communication skills in English (both written and verbal). Good problem-solving and interpersonal skills. Willingness to work in a customer-centric and fast-paced environment. Basic computer and internet proficiency. Benefits: Competitive annual CTC of up to 2.70 LPA. 5 Days Working with rotational off. One-side Cab Facility in Odd Hrs. Comprehensive training and ongoing support. Growth opportunities within a leading tech organization. Employee-friendly work environment. Health and wellness benefits. Tech Mahindra is an equal opportunity employer and values diversity in its workforce. We encourage applicants from various backgrounds to apply.