Tech & Enablement Specialist, Remote position for Top IT Companies

8 - 12 years

0 Lacs

Posted:4 days ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role:


Role Overview:

This role is part of the Tech & Enablement team working closely with business, IT, and compliance teams to ensure smooth operations across user access management, IT program support, system availability, and compliance audits. The role supports global tools and systems across business functions, ensuring proper coordination and technical enablement in a US shift setting.


Key Responsibilities:

1. User Access Management

  • Add/modify/delete/maintain user access across tools

  • Manage and regularly update user access lists

  • Enable access for new tools or users and coordinate with IT teams

  • Ensure timely deactivation of access upon employee exits or role changes

Tools Exposure:


2. Compliance Support

  • quarterly/yearly SOX audit

  • Maintain audit trails and documentation for access changes and system support

  • Ensure alignment with global IT compliance frameworks


3. User IT Support

  • Monitor downtimes (planned/unplanned) and communicate proactively

  • Work with IT teams for issue resolution, ticket creation, and follow-ups

  • Notify users regarding outages and service updates


4. Programs & Projects Support

  • Identify business or IT-led programs/projects

  • Evaluate and communicate potential production impact

  • Assist with business requirement gathering

  • UAT (User Acceptance Testing)

  • Support production deployment, user training, and post go-live assistance


Required Skills & Competencies:

  • user access governance, IT service desk, or program enablement roles

  • support ticketing systems

  • Ability to coordinate across global teams and manage technical escalations

  • SOX controls

  • Strong communication and organizational skills


Preferred Qualifications:

  • Bachelors degree in Computer Science, IT, Engineering, or related field

  • ITIL certification is a plus

  • Familiarity with project management or Agile/Scrum tools

Contact:

7996827671 / 9632024646 / 9035707002

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