8 - 12 years
0 Lacs
Posted:4 days ago|
Platform:
On-site
Full Time
This role is part of the Tech & Enablement team working closely with business, IT, and compliance teams to ensure smooth operations across user access management, IT program support, system availability, and compliance audits. The role supports global tools and systems across business functions, ensuring proper coordination and technical enablement in a US shift setting.
Add/modify/delete/maintain user access across tools
Manage and regularly update user access lists
Enable access for new tools or users and coordinate with IT teams
Ensure timely deactivation of access upon employee exits or role changes
Maintain audit trails and documentation for access changes and system support
Ensure alignment with global IT compliance frameworks
Monitor downtimes (planned/unplanned) and communicate proactively
Work with IT teams for issue resolution, ticket creation, and follow-ups
Notify users regarding outages and service updates
Identify business or IT-led programs/projects
Evaluate and communicate potential production impact
Assist with business requirement gathering
Support production deployment, user training, and post go-live assistance
Ability to coordinate across global teams and manage technical escalations
Strong communication and organizational skills
Bachelors degree in Computer Science, IT, Engineering, or related field
ITIL certification is a plus
Familiarity with project management or Agile/Scrum tools
7996827671 / 9632024646 / 9035707002
WHITE HORSE MANPOWER CONSULTANCY (P) LTD
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