Job responsibility
- Responsible for proving technical support for VOIP & PSTN network.
- Ensuring NW fault and customer complaint resolution.
- Key Responsibilities include: -
- Technical Support: End to End support for fault & incident management of cloud IMS, NGN, SBC & IP NW.
- Service Delivery & Change Management: Configurations in various IMS, NGN, SBC and L2S nodes.
- Fault & Incident Management: Alarm handling & ticketing, Call flow analysis, customer complaint handling, resolution.
- Problem Management: ticket/complaint/incident resolution, SIP, RCA, CAPA.
- MIS: Maintaining/preparing DSR and other relevant data.
- MIS: Prepare and present relevant reports based on the laid down process.
- Operational support: Provide support to customers and other stakeholders related to delivery, service assurance, fault management, complaint resolution etc.
- Incident Management: call flow analysis & resolution.
- Change Management: Call routing, Service and IP NW changes.
- Fault Management: ticket acknowledging, routing, resolving, and closing.
- Candidate should possess strong technical skills in IMS, NGN, SBC & IP network, cloud computing
- Candidates should have strong skills in various protocols like SIP, SS7, Diameter, SOAP etc.
- Candidate should be well versed with IMS & NGN architecture and call flow along with different interfaces.
- Knowledge of IP subnetting & routing and cloud computing will be preferred.
- Relevant certifications will add to the advantage.
- Candidates should possess good communication skills.
- Candidates should possess technical skills in VOIP, PSTN & IP telephony.
- Knowledge of UCAAS/UCC will have added advantages.
- Relevant certifications will add to the advantage.
- Candidates should be open for shift work, including nights and weekends.
Span of control:
TTL NOC
Key Customer
NOC, NW Planning, FO, CSO, SCM, Finance
Necessary Preferred
Skills
- Over 3 to 10+ years of experience in Voice & VAS core domain.
- Strong understanding of project management, customer service, and technical knowledge voice core network elements, including NGN, IMS MGW, IMS, SBC, IN, STP & SMSC
- Excellent problem-solving, leadership, and communication skills.
- Hands on Experience of Report preparation & publishing
- Analytical skills
- Data Presentation
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
- Innovative thinking for analysing customer issues and resolution.
Qualification
B.E./B.Tech (Telecom/Communication/Instrumental)
Overall Work Experience
Over 3 to 10 + years of experience
Behavioural Attributes
- Positive thinking
- Willingness to work in a competitive environment.
- Customer centric
- Team player
- Good listener
About Us
Transforming Businesses through Digitalization
Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.
Our People Shape Our Journey Ahead
We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.
