Job responsibility
- Responsible for providing technical support for SMSC, IN, MNP & STP operations
- Ensuring NW fault and customer complaint resolution for DLT/DNC, Tollfree, SMS and MNP Services
- Key Responsibilities include: -
- Technical Support: End to End support for fault & incident management of SMSC, IN, MNP & STP operations
- Service Delivery & Change Management: Configurations in various SMSC, IN, MNP & STP operations
- Fault & Incident Management: Alarm handling & ticketing, Call flow analysis, customer complaint handling, resolution.
- Problem Management: ticket/complaint/incident resolution, SIP, RCA, CAPA.
- MIS: Maintaining/preparing DSR and other relevant data.
- MIS: Prepare and present relevant reports based on the laid down process.
- Operational support: Provide support to customers and other stakeholders related to delivery, service assurance, fault management, complaint resolution etc.
- Incident Management: call/ SMS flow analysis & resolution.
- Change Management: Call routing, Service and IP NW changes.
- Fault Management: ticket acknowledging, routing, resolving, and closing.
- Candidate should possess strong technical skills in OS - Linux /IBM/DELL Servers, Shell scripting and REDIS and SQL databases.
- Handling Candidates should have strong skills in various protocols like SIP, SS7, Diameter, SOAP etc.
- Knowledge on Virtual server technology (Oracle OVM) will be having advantage.
- Candidate should be well versed with knowledge of IP Routing/MPLS and Traffic Engineering, QOS.
- Any domain knowledge on EIN (Enterprise IN) /SIP call flows/STP and SMSC (A2P SMSC)
- Preventive maintenance /Backups to be carried out as per Schedules.
- Support in Internal and External Audits and good knowledge on Process- ISMS/ISO/BCMS
- Need to work with All Other Operators Personnel for day-to-day Issues and new Integrations.
- Relevant certifications will add to the advantage.
- Candidates should possess good communication skills.
- Candidates should possess technical skills in VOIP, PSTN & IP telephony.
- Knowledge of UCAAS/UCC will have added advantages.
- Relevant certifications will add to the advantage.
- Candidates should be open for shift work, including nights and weekends.
Span of control:
TTL NOC
Key Customer
NOC, NW Planning, FO, CSO, SCM, Finance
Necessary Preferred
Skills
- People should have 4 to 7 years’ experience in NOC/TAC Operations & Maintenance
- Any domain knowledge on EIN (Enterprise IN) /SIP call flows/STP and SMSC (A2P SMSC)
- Good knowledge on OS - Linux /IBM/DELL Servers handling
- Good Knowledge on Shell scripting and REDIS and SQL databases.
- Knowledge on Virtual server technology (Oracle OVM) will be having advantage.
- Understanding of IP Routing/MPLS and Traffic Engineering, QOS.
- Should be able to work independently, must be fast learner and need to have customer focus.
- Knowledge on SIP/ISUP/MAP/SMPP call flows and storages –Analyzing the PCAP traces.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
- Innovative thinking for analysing customer issues and resolution.
Qualification
B.E./B.Tech (Telecom/Communication/Instrumental)
Overall Work Experience
Over 3 to 10 + years of experience
Behavioural Attributes
- Positive thinking
- Willingness to work in a competitive environment.
- Customer centric
- Team player
- Good listener
About Us
Transforming Businesses through Digitalization
Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.
Our People Shape Our Journey Ahead
We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.
