Team Manager

Job Description

Role and Responsibilities. Lead a team of 12-16 payroll specialists responsible for the delivery of payroll services to a single or multiple clients as part of a managed services operation.. You will motivate and engage your team across the employee lifecycle, including the recruitment of new team members, setting objectives, coaching, and recognising individuals to drive the best performance and dealing with performance issues in a timely manner.. You will optimise the performance and productivity on your account or group of accounts through good workforce planning, effectively managing working practices and resources to meet the pre-determined Work Timings and Leave Schedules.. Provide accurate and timely reporting of team KPIs and reporting to your manager.. Effectively manage your team to ensure that customer processing SLAs are met and that opportunities to exceed are maximised.. Ensure 100% accuracy of the data being input into the payroll(s). Ensure your team are working within Zellis’ policies and procedures and any additional procedures that are specific to yours or your team’s roles.. Ensuring all handling processes are compliant with the relevant Quality Compliance Processes and that associated documentation is complete and available for checking.. Ensure communication occurs in a timely manner with colleagues and internal/external customers, ensuring that all communication has been understood and where needed feedback sought.. Work within a Continuous Improvement framework to identify and recommend solutions that can improve service, mitigate risk, or reduce cost to serve.. Develop colleagues through supporting individuals to identify job specific and future development training needs in accordance with our career pathways.. Minimise occurrence of escalations or incidents, but where an incident does occur, step in and resolve at speed, keeping stakeholders up to date throughout – and driving root cause analysis and preventative action.. Knowledge:. The technical and/or subject information needed for the role:. Knowledge of Implementation life cycle, KPIs and customer facing. Resource planning – Effort model and capacity model. Change management.. Knowledge of quality and compliance management systems. Skills:. The specific abilities you have learned, or competencies:. Excellent communication skills.. Driven for results and highly self-motivated.. Strong analytical skills. Team development and coaching. Client escalation resolution and managing overall responses to requests.. Experience: Minimum 6 years of overall experience with 2 years into team management. Show more Show less