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Teleperformance (TP)
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Team Leader

Team Leader

Teleperformance (TP)

2 - 7 years

|

2 - 6 Lacs

Mumbai Mumbai Suburban

Posted:22 hours ago| Platform:

Apply

Skills Required

BPO Team Handling Customer Service Shrinkage Attrition Inbound Process Solving Queries SLA Customer Satisfaction Aht US Process Escalations Net Promoter Score International Process International Voice CSAT

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Manage a team of customer service representatives to achieve daily targets and goals.
Oversee the entire inbound process, ensuring efficient handling of customer queries and issues.
Monitor shrinkage rates and implement strategies to reduce attrition and improve CSAT scores.
Analyze AHT metrics to optimize team performance and identify areas for improvement.
Ensure compliance with BPO standards, policies, and procedures.

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Teleperformance (TP)

Teleperformance (TP)

Business Process Outsourcing (BPO)

Paris

410,000+ Employees

546 Jobs

Key People

Daniel Julien

Chairman and Chief Executive Officer
Jean-Michel Caye

Chief Financial Officer
Duncan Wardle

Chief Innovation Officer
Corinne Tournier

Chief Human Resources Officer

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