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Globiva
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Team Leader Outbound Sales (BPO)

Team Leader Outbound Sales (BPO)

Globiva

1 - 6 years

4 - 5 Lacs

gurugram

Posted:1 week ago| Platform:

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Skills Required

service level sales process outbound sales performance management sla management bpo operations kpi kpi monitoring rostering shrinkage aht attrition attrition management team motivation conversion optimization kra

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Team Leader Outbound Sales (BPO)

Location: Gurgaon

Experience Required: Minimum 1 year as Team Leader in Outbound Sales / BPO Operations

About the Role:

We are looking for an experienced and motivated Team Leader to handle our outbound sales team. The candidate will be responsible for driving sales performance, monitoring team KPIs, and ensuring optimal utilization of resources.

Key Responsibilities:

Lead and manage a team of outbound sales executives.
Ensure achievement of daily/weekly/monthly sales targets.
Monitor dialer performance, occupancy, and utilization.
Track and improve conversion ratios through coaching and feedback.
Conduct regular huddles, training, and performance reviews.
Handle escalations and ensure high customer satisfaction.
Maintain MIS reports on sales performance and productivity.
Collaborate with management to implement sales strategies.

Requirements:

Minimum 1 year experience in outbound sales / team handling in a BPO environment.
Strong knowledge of dialer operations, occupancy management, and sales conversions.
Excellent communication and people management skills.
Ability to motivate and drive the team towards achieving targets.

COMPANY NAME :GLOBIVA SERVICES
LOCATION : GURUGRAM SEC-18
HR DHEERAJ : 7859975043

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