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Team leader - International process

1 - 6 years

3 - 6 Lacs

Posted:1 week ago| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

  • Meeting services delivery metrics for the team.
  • Data Analysis to increase efficiency of team.
  • Review Performance reports and dashboards to identify areas of improvement and improve the performance with regular feedback
  • Translating corporate goals into functional and individual goal.
  • Conducting team building sessions and providing constructive and actionable direction.
  • Coaching and developing existing employees
  • Training Development for new lines
  • Work closely with operations Manager on process improvement
  • Collecting customer feedback and market research to share constructive suggestion with client.
  • Should have in depth understanding of customer service.
  • Prepare daily/ weekly/ monthly reports for the line of business aligned.

Preferred candidate profile

  1. Graduate
  2. Minimum 1 year TL Experience in International CC

Interested candidates can share their resume on this mail id


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Teleperformance (TP)
Teleperformance (TP)

Business Process Outsourcing (BPO)

Paris

410,000+ Employees

560 Jobs

    Key People

  • Daniel Julien

    Chairman and Chief Executive Officer
  • Jean-Michel Caye

    Chief Financial Officer

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