International Chat Support I

Fusion CX

1 - 6 years

5 - 8 Lacs

kolkata

Posted:-1 days ago| Platform:

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Skills Required

bpo non voice process international chat process international non voice chat process international bpo multitasking email process customer service backend process customer support technical support chat writing email support communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Handle multiple live chat conversations efficiently while maintaining professionalism and accuracy.
Respond promptly to customer inquiries in grammatically correct and clear written English.
Identify customer needs and deliver effective solutions within defined timelines.
Maintain detailed and accurate records of customer interactions and resolutions.
Ensure adherence to quality standards and performance metrics such as response time and accuracy.
Collaborate with internal departments to resolve complex or escalated issues promptly.

Job Requirements:

Experience:
Minimum 1 year of experience in an international chat process (mandatory).
Education:
Graduate in any discipline (graduation is mandatory).
Communication:
Excellent written English with flawless grammar and tone.
Typing Speed:
Minimum 35 40 WPM with high accuracy.
Skills:
Strong multitasking, problem-solving, and time-management abilities.

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