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Team Leader - Inside Sales

Team Leader - Inside Sales

Sykes

1 - 6 years

5 - 6 Lacs

Gurugram

Posted:1 month ago| Platform:

Apply

Skills Required

BPO Voice process French Team management People development Excel International process People management skills Management Windows

Work Mode

Work from Office

Job Type

Full Time

Job Description

Team management experience
communication skills- B2 High/C1 Level - Both English & French
Minimum of 1 years experience within a contact Centre environment as a Team Manager
Experience within customer services(Voice process)
Excellent leadership and communication skills
Should be comfortable with rotational shifts & Week Offs
Strong coaching and people-development skills through call listening, quality feedback, etc.
Ability to deal with demanding customers and escalations
Energetic and motivating individual
Creative thinking

Education
Graduate

French Team Leader US -Gurgaon

Education : HSC

Experience : Minimum 1 year of experience as a TL

Process : International (International Process only should apply)

Background : BPO Experience

Shift Window : 24 x 7

Weekoffs : Any 2 days in a week

Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills

Skills : French Language is must & Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage

Notice Period : Minimum 30 days or immediate

Team management experience
communication skills- B2 High/C1 Level - Both English & French
Minimum of 1 years experience within a contact Centre environment as a Team Manager
Experience within customer services(Voice process)
Excellent leadership and communication skills
Should be comfortable with rotational shifts & Week Offs
Strong coaching and people-development skills through call listening, quality feedback, etc.
Ability to deal with demanding customers and escalations
Energetic and motivating individual
Creative thinking

Education
Graduate

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