About the Role: We are at Royal Brothers are seeking dedicated and detail-oriented Non-Voice/Voice Associates to join our dynamic customer Experience team. This is an excellent opportunity for experienced professionals who excel in written communication and enjoy helping customers through digital channels. Key Responsibilities: Handle customer inquiries through chat, email, and other non-voice channels Provide prompt and accurate responses to customer queries and concerns Maintain detailed records of customer interactions and resolutions Escalate complex issues to appropriate departments by generating a ticket through Freshdesk Ensure adherence to company policies and quality standards Meet productivity targets while maintaining high accuracy levels Collaborate with team members to improve overall customer satisfaction Essential Requirements Experience & Education Minimum 1+ years of experience in non-voice & voice customer support or similar role Graduate degree preferred (any discipline) Technical Skills Typing speed: Minimum 30 WPM with 85%+ accuracy Proficiency in MS Office applications Strong written communication skills in English Basic computer navigation Work Schedule Flexibility Rotational shifts (day/evening/night shifts as per business requirements) Rotational week offs (including weekends when needed) Ability to adapt to changing schedules based on operational needs What We Offer Compensation and Benefits: Competitive salary: ₹22,000 - ₹24,000 per month Comprehensive training program Career advancement opportunities Professional development support Positive and collaborative work environment Employee welfare programs Ideal Candidate Profile Strong problem-solving abilities Excellent attention to detail Customer-focused mindset Ability to work independently and as part of a team Adaptability to fast-paced work environment Job Type: Permanent Pay: ₹280,000.00 - ₹320,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Night shift Work Location: In person

Responsibilities Diagnose and troubleshoot issues in both motorcycles. Perform routine maintenance tasks such as oil changes, tire rotations, and brake inspections. Repair and replace faulty parts in engines, transmissions, and other mechanical systems. Assess and estimate vehicle repair costs for customers. Ensure compliance with safety and service standards. Keep detailed records of all maintenance and repair work. Collaborate with other team members to solve complex mechanical issues. Stay up-to-date with the latest automotive technology and repair techniques. Qualifications High school diploma or equivalent./ ITI Proven experience as a mechanic for 2 wheelers. Valid driver’s license. Strong understanding of automotive technology and repair techniques. Ability to perform complex diagnostics and repairs. Excellent problem-solving skills. Job Types: Full-time, Permanent Pay: ₹250,000.00 - ₹300,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Work Location: In person

lAbout Us: RoyalBison Autorentals is a rapidly growing player in India’s mobility sector, offering reliable and efficient vehicle rental solutions. We are passionate about driving operational excellence through data and innovation. Job Summary: The Learning and Development Executive is responsible for planning, coordinating, and implementing training programs that enhance employee skills and performance. This role involves conducting training needs analysis, developing learning modules, and measuring the effectiveness of training interventions to support organizational growth. Key Responsibilities: Conduct training needs analysis in coordination with department heads. Design, develop, and deliver engaging learning programs. Deliver training in multiple modes: Classroom, HUB, and Online. Conduct hub visits and facilitate both classroom and on-the-job training sessions. Track training attendance, feedback, and effectiveness through structured metrics and reports. Maintain training calendars, records, and reports for audits and compliance. Support leadership development, upskilling, and capability-building initiatives. Monitor learning trends and integrate innovative approaches to improve program delivery. Conduct audits of employees trained to assess knowledge retention and application. Key Requirements: Graduation is mandatory, 0–2 years of experience in a similar role in L&D Strong communication, analytical, and interpersonal skills. Good in PPT/Canva, Excel, Google Sheet/Docs Proactive mindset with a strategic and psychological approach to training. Experience or willingness to travel for hub visits and regional training sessions. Prior experience in content creation and delivery of training modules is an advantage. Job Types: Full-time, Permanent, Fresher Pay: ₹300,000.00 - ₹400,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Work Location: In person

Responsibilities Diagnose and troubleshoot issues in both motorcycles. Perform routine maintenance tasks such as oil changes, tire rotations, and brake inspections. Repair and replace faulty parts in engines, transmissions, and other mechanical systems. Assess and estimate vehicle repair costs for customers. Ensure compliance with safety and service standards. Keep detailed records of all maintenance and repair work. Collaborate with other team members to solve complex mechanical issues. Stay up-to-date with the latest automotive technology and repair techniques. Qualifications High school diploma or equivalent./ ITI Proven experience as a mechanic for 2 wheelers. Valid driver’s license. Strong understanding of automotive technology and repair techniques. Ability to perform complex diagnostics and repairs. Excellent problem-solving skills. Job Types: Full-time, Permanent Pay: ₹250,000.00 - ₹300,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person

Royal Brothers is looking for a detail-oriented and experienced Quality Analyst to join the customer experience department. As a Quality Analyst, you will play a critical role in ensuring exceptional customer service quality across all communication channels and driving continuous improvement in customer experience. Your responsibilities will include conducting audits of customer communication channels such as voice calls, live chat interactions, and email correspondence. You will evaluate customer interactions against quality parameters and service standards, monitor adherence to company policies and compliance requirements, and maintain detailed audit records. Additionally, you will analyze quality metrics, identify trends, and provide constructive feedback to associates to enhance their performance. You will also develop coaching strategies, collaborate with team leads and managers, and contribute to process improvement initiatives. To be successful in this role, you should have a minimum of 2 years of experience as a Quality Analyst in a customer service or contact center environment. You must possess strong analytical and problem-solving abilities with keen attention to detail. Excellent written and verbal communication skills are essential, along with proficiency in Microsoft Office Suite and experience with quality monitoring tools. Core competencies for this role include strong interpersonal skills, ability to work collaboratively, handling sensitive feedback professionally, self-motivation, excellent time management, and commitment to maintaining confidentiality and professional standards. This is a full-time, permanent position with benefits such as health insurance and provident fund. The work schedule includes day and morning shifts, and there is a performance bonus opportunity. The work location is in person.,

Key Responsibilities Expert Support & Guidance Serve as the primary point of contact for associates seeking assistance with complex queries, technical issues, or process-related doubts Provide real-time support and resolution guidance during critical customer interactions Mentor and coach team members to enhance their product knowledge and service delivery skills Monitor and maintain a minimum 95% call answering rate for incoming customer calls Analyze call patterns and implement strategies to optimize response times and service quality Track team performance metrics and provide actionable feedback for continuous improvement Act as interim Team Leader during supervisor absences, ensuring seamless operations Coordinate daily activities, assign tasks, and manage escalations in the absence of direct leadership Facilitate team meetings and communicate important updates to associates Identify gaps in current processes and recommend improvements for enhanced efficiency Ensure adherence to company policies, procedures, and quality standards Collaborate with management to implement best practices and operational enhancements Required Qualifications Experience & Skills Minimum 1+ years of proven experience in voice or non-voice customer service operations Strong communication skills with excellent verbal and written English proficiency Demonstrated ability to handle complex customer queries and provide effective solutions Experience in mentoring or training junior team members Proficiency in CRM systems and customer service tools Basic knowledge of performance metrics and reporting Ability to multitask and manage multiple priorities in a fast-paced environment Strong problem-solving and decision-making abilities Natural leadership skills with the ability to motivate and guide team members Flexibility to adapt to changing business needs and work schedules Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹400,000.00 per year Benefits: Health insurance Provident Fund