About the Role: We are at Royal Brothers are seeking dedicated and detail-oriented Non-Voice/Voice Associates to join our dynamic customer Experience team. This is an excellent opportunity for experienced professionals who excel in written communication and enjoy helping customers through digital channels. Key Responsibilities: Handle customer inquiries through chat, email, and other non-voice channels Provide prompt and accurate responses to customer queries and concerns Maintain detailed records of customer interactions and resolutions Escalate complex issues to appropriate departments by generating a ticket through Freshdesk Ensure adherence to company policies and quality standards Meet productivity targets while maintaining high accuracy levels Collaborate with team members to improve overall customer satisfaction Essential Requirements Experience & Education Minimum 1+ years of experience in non-voice & voice customer support or similar role Graduate degree preferred (any discipline) Technical Skills Typing speed: Minimum 30 WPM with 85%+ accuracy Proficiency in MS Office applications Strong written communication skills in English Basic computer navigation Work Schedule Flexibility Rotational shifts (day/evening/night shifts as per business requirements) Rotational week offs (including weekends when needed) Ability to adapt to changing schedules based on operational needs What We Offer Compensation and Benefits: Competitive salary: ₹22,000 - ₹24,000 per month Comprehensive training program Career advancement opportunities Professional development support Positive and collaborative work environment Employee welfare programs Ideal Candidate Profile Strong problem-solving abilities Excellent attention to detail Customer-focused mindset Ability to work independently and as part of a team Adaptability to fast-paced work environment Job Type: Permanent Pay: ₹280,000.00 - ₹320,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Night shift Work Location: In person
Responsibilities Diagnose and troubleshoot issues in both motorcycles. Perform routine maintenance tasks such as oil changes, tire rotations, and brake inspections. Repair and replace faulty parts in engines, transmissions, and other mechanical systems. Assess and estimate vehicle repair costs for customers. Ensure compliance with safety and service standards. Keep detailed records of all maintenance and repair work. Collaborate with other team members to solve complex mechanical issues. Stay up-to-date with the latest automotive technology and repair techniques. Qualifications High school diploma or equivalent./ ITI Proven experience as a mechanic for 2 wheelers. Valid driver’s license. Strong understanding of automotive technology and repair techniques. Ability to perform complex diagnostics and repairs. Excellent problem-solving skills. Job Types: Full-time, Permanent Pay: ₹250,000.00 - ₹300,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Work Location: In person
lAbout Us: RoyalBison Autorentals is a rapidly growing player in India’s mobility sector, offering reliable and efficient vehicle rental solutions. We are passionate about driving operational excellence through data and innovation. Job Summary: The Learning and Development Executive is responsible for planning, coordinating, and implementing training programs that enhance employee skills and performance. This role involves conducting training needs analysis, developing learning modules, and measuring the effectiveness of training interventions to support organizational growth. Key Responsibilities: Conduct training needs analysis in coordination with department heads. Design, develop, and deliver engaging learning programs. Deliver training in multiple modes: Classroom, HUB, and Online. Conduct hub visits and facilitate both classroom and on-the-job training sessions. Track training attendance, feedback, and effectiveness through structured metrics and reports. Maintain training calendars, records, and reports for audits and compliance. Support leadership development, upskilling, and capability-building initiatives. Monitor learning trends and integrate innovative approaches to improve program delivery. Conduct audits of employees trained to assess knowledge retention and application. Key Requirements: Graduation is mandatory, 0–2 years of experience in a similar role in L&D Strong communication, analytical, and interpersonal skills. Good in PPT/Canva, Excel, Google Sheet/Docs Proactive mindset with a strategic and psychological approach to training. Experience or willingness to travel for hub visits and regional training sessions. Prior experience in content creation and delivery of training modules is an advantage. Job Types: Full-time, Permanent, Fresher Pay: ₹300,000.00 - ₹400,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Work Location: In person
Responsibilities Diagnose and troubleshoot issues in both motorcycles. Perform routine maintenance tasks such as oil changes, tire rotations, and brake inspections. Repair and replace faulty parts in engines, transmissions, and other mechanical systems. Assess and estimate vehicle repair costs for customers. Ensure compliance with safety and service standards. Keep detailed records of all maintenance and repair work. Collaborate with other team members to solve complex mechanical issues. Stay up-to-date with the latest automotive technology and repair techniques. Qualifications High school diploma or equivalent./ ITI Proven experience as a mechanic for 2 wheelers. Valid driver’s license. Strong understanding of automotive technology and repair techniques. Ability to perform complex diagnostics and repairs. Excellent problem-solving skills. Job Types: Full-time, Permanent Pay: ₹250,000.00 - ₹300,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person
Royal Brothers is looking for a detail-oriented and experienced Quality Analyst to join the customer experience department. As a Quality Analyst, you will play a critical role in ensuring exceptional customer service quality across all communication channels and driving continuous improvement in customer experience. Your responsibilities will include conducting audits of customer communication channels such as voice calls, live chat interactions, and email correspondence. You will evaluate customer interactions against quality parameters and service standards, monitor adherence to company policies and compliance requirements, and maintain detailed audit records. Additionally, you will analyze quality metrics, identify trends, and provide constructive feedback to associates to enhance their performance. You will also develop coaching strategies, collaborate with team leads and managers, and contribute to process improvement initiatives. To be successful in this role, you should have a minimum of 2 years of experience as a Quality Analyst in a customer service or contact center environment. You must possess strong analytical and problem-solving abilities with keen attention to detail. Excellent written and verbal communication skills are essential, along with proficiency in Microsoft Office Suite and experience with quality monitoring tools. Core competencies for this role include strong interpersonal skills, ability to work collaboratively, handling sensitive feedback professionally, self-motivation, excellent time management, and commitment to maintaining confidentiality and professional standards. This is a full-time, permanent position with benefits such as health insurance and provident fund. The work schedule includes day and morning shifts, and there is a performance bonus opportunity. The work location is in person.,
Key Responsibilities Expert Support & Guidance Serve as the primary point of contact for associates seeking assistance with complex queries, technical issues, or process-related doubts Provide real-time support and resolution guidance during critical customer interactions Mentor and coach team members to enhance their product knowledge and service delivery skills Monitor and maintain a minimum 95% call answering rate for incoming customer calls Analyze call patterns and implement strategies to optimize response times and service quality Track team performance metrics and provide actionable feedback for continuous improvement Act as interim Team Leader during supervisor absences, ensuring seamless operations Coordinate daily activities, assign tasks, and manage escalations in the absence of direct leadership Facilitate team meetings and communicate important updates to associates Identify gaps in current processes and recommend improvements for enhanced efficiency Ensure adherence to company policies, procedures, and quality standards Collaborate with management to implement best practices and operational enhancements Required Qualifications Experience & Skills Minimum 1+ years of proven experience in voice or non-voice customer service operations Strong communication skills with excellent verbal and written English proficiency Demonstrated ability to handle complex customer queries and provide effective solutions Experience in mentoring or training junior team members Proficiency in CRM systems and customer service tools Basic knowledge of performance metrics and reporting Ability to multitask and manage multiple priorities in a fast-paced environment Strong problem-solving and decision-making abilities Natural leadership skills with the ability to motivate and guide team members Flexibility to adapt to changing business needs and work schedules Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹400,000.00 per year Benefits: Health insurance Provident Fund
Job Summary: We are seeking a detail-oriented Executive - Accounts to join our finance team at RoyalBison Autorentals India Pvt Ltd. The ideal candidate will be responsible for managing ledger reconciliations, validating invoices, preparing payouts, and performing accounting and data entry tasks. This role requires a strong understanding of accounting principles and excellent attention to detail.Key Responsibilities: Perform regular ledger reconciliations to ensure accuracy of financial records. Validate and process invoices in a timely manner. Prepare and manage payout processes for vendors and clients. Maintain accurate accounting records and data entry. Assist in the preparation of financial reports and statements. Qualifications: Bachelor's degree in Accounting, Finance, or a related field. Minimum of 3 years of experience in accounting or finance roles. Proficiency in accounting software and Microsoft Excel. Strong analytical and problem-solving skills. Excellent attention to detail and organizational skills. Skills: Ledger reconciliations Invoice validation Payout preparation Accounting Data entry Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Language: English (Preferred) Work Location: In person
Company Overview Royal Brothers is one of India’s largest two-wheeler rental companies, operating in 20+ cities across 8 states. Since 2015, we've successfully completed over 7 lakh bookings, offering tech-enabled, self-ride mobility solutions. With a focus on safety, service quality, and vehicle health, our VHM (Vehicle Health & Maintenance) teams ensure our fleet runs at peak performance. Position Summary: Supervisor The Supervisor will oversee the day-to-day functioning of the garage and service team, ensuring that all vehicles are maintained as per standards, serviced on time, and ready for deployment. This role involves strong people management, technical know-how, and coordination with multiple internal teams to maintain fleet health and service excellence. Key Responsibilities Lead and supervise technicians and garage operations to ensure timely and high-quality maintenance Assign and monitor daily job cards, inspections, and repair work Ensure vehicles are road-ready and meet internal quality and safety standards before delivery Oversee routine servicing, major repairs, and breakdown resolutions across the fleet Maintain and update vehicle health reports, job cards, and service records in backend systems Track and manage spare parts inventory, ordering, and consumption efficiently Train junior technicians and ensure SOPs and safety practices are followed at all times Collaborate with Backend VHM Executives, Fleet Teams, and Central Operations for escalations or technical guidance Monitor garage performance indicators such as TAT, repeat issues, and repair quality Conduct technical audits and flag systemic issues or vehicle models needing special focus Ensure timely renewal of vehicle compliance documents (FC, pollution, insurance) Qualifications ITI/Diploma in Automobile or Mechanical Engineering 5+ years of experience in two-wheeler servicing, with at least 1–2 years in a supervisory or team lead role In-depth knowledge of two-wheeler systems (RE, Bajaj, Honda, TVS, Yamaha, Hero, etc.) Good understanding of garage workflows, tools, and quality control checks Proficiency in maintaining service logs, Excel/Google Sheets, and digital job card tools Ability to manage a team, multitask, and meet service SLAs Strong communication and leadership skills Valid two-wheeler license is mandatory Perks & Benefits Competitive salary and monthly performance incentives Growth path to Garage Manager or Regional Lead roles Dynamic work environment with high impact and ownership Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹350,000.00 per year Benefits: Health insurance Provident Fund Work Location: In person
Company Overview Royal Brothers is one of India’s largest two-wheeler rental companies, operating in 20+ cities across 8 states. Since 2015, we've successfully completed over 7 lakh bookings, offering tech-enabled, self-ride mobility solutions. With a focus on safety, service quality, and vehicle health, our VHM (Vehicle Health & Maintenance) teams ensure our fleet runs at peak performance. Position Summary: Supervisor The Supervisor will oversee the day-to-day functioning of the garage and service team, ensuring that all vehicles are maintained as per standards, serviced on time, and ready for deployment. This role involves strong people management, technical know-how, and coordination with multiple internal teams to maintain fleet health and service excellence. Key Responsibilities Lead and supervise technicians and garage operations to ensure timely and high-quality maintenance Assign and monitor daily job cards, inspections, and repair work Ensure vehicles are road-ready and meet internal quality and safety standards before delivery Oversee routine servicing, major repairs, and breakdown resolutions across the fleet Maintain and update vehicle health reports, job cards, and service records in backend systems Track and manage spare parts inventory, ordering, and consumption efficiently Train junior technicians and ensure SOPs and safety practices are followed at all times Collaborate with Backend VHM Executives, Fleet Teams, and Central Operations for escalations or technical guidance Monitor garage performance indicators such as TAT, repeat issues, and repair quality Conduct technical audits and flag systemic issues or vehicle models needing special focus Ensure timely renewal of vehicle compliance documents (FC, pollution, insurance) Qualifications ITI/Diploma in Automobile or Mechanical Engineering 5+ years of experience in two-wheeler servicing, with at least 1–2 years in a supervisory or team lead role In-depth knowledge of two-wheeler systems (RE, Bajaj, Honda, TVS, Yamaha, Hero, etc.) Good understanding of garage workflows, tools, and quality control checks Proficiency in maintaining service logs, Excel/Google Sheets, and digital job card tools Ability to manage a team, multitask, and meet service SLAs Strong communication and leadership skills Valid two-wheeler license is mandatory Perks & Benefits Competitive salary and monthly performance incentives Growth path to Garage Manager or Regional Lead roles Dynamic work environment with high impact and ownership Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹350,000.00 per year Benefits: Health insurance Provident Fund Work Location: In person
Customer Support Associate - Job Description Role Description: Royal Brothers is seeking a dedicated and empathetic Customer Support Associate to join our customer Experience department. The Customer Support Associate will be responsible for handling customer queries, processing service requests, and resolving complaints to ensure exceptional customer satisfaction. This role is crucial in maintaining Royal Brothers' reputation for outstanding customer service in the bike rental industry. Key Responsibilities: Customer Query Management: Handle customer queries through voice, email, chat, and other communication channels Provide accurate information about services, pricing, policies, and procedures Guide customers through booking processes, modifications, and cancellations Resolve customer doubts and concerns with patience and professionalism Conduct follow-ups through ticketing platform until customer queries are completely resolved Always maintain best quality on while interacting to the customers with professional tone, clear communication, and adherence to company standards Process customer service requests including booking modifications, extensions, and other requirements Coordinate with other departments for vehicle availability, delivery, and pickup requests Handle documentation requirements and assist customers with getting the documents approved in the Platform Facilitate smooth service delivery by ensuring all customer requirements are clearly communicated to relevant teams Meet and exceed monthly and quarterly customer satisfaction targets consistently Handle customer complaints with empathy and professionalism Investigate complaint details thoroughly and identify root causes Work with relevant departments (Operations, Finance, Technical) to resolve issues promptly Provide timely updates to customers on complaint status and resolution progress Ensure complaint closure with customer satisfaction and prevent recurrence Escalate complex complaints to Customer Support Team Leader when required Maintain accurate and up-to-date customer interaction records in CRM system Collect and document accurate customer details based on every conversation, ensuring data integrity Track and monitor personal performance metrics including response time, resolution time, and customer satisfaction scores Requirements: Bachelor's degree in any discipline Excellent verbal and written communication skills in English and local languages Strong listening skills with ability to understand and empathize with customer concerns Problem-solving skills with customer-centric approach Patience and ability to handle difficult customers professionally Basic computer proficiency (MS Office, CRM software, ticketing systems) 1-3 years of experience in customer service, customer support, or call center operations Willingness to work in rotational shifts as per business requirements Job Type: Full-time Pay: ₹280,000.00 - ₹320,000.00 per year Benefits: Paid sick time Paid time off Provident Fund Work Location: In person
Key Responsibilities 1. Road-Side Assistance Management Ensure the Roadside Assistance team (Backend and Ground Technicians) consistently meets agreed performance standards, adheres to SOPs, and maintains quality, SLA compliance, and cost effectiveness Onboard and manage Road-side assistance vendors to provide comprehensive PAN INDIA RSA coverage with optimized costs Make critical decisions to ensure high Customer Satisfaction (CSAT) scores Monitor and improve response times and service quality metrics 2. Escalation L2- Team Management Oversee the Customer Excellence Team including Grievance, Operations Support and Escalation teams to maintain continuously improving performance levels Achieve the highest level of Customer Delight while adhering to defined Standard Operating Procedures Ensure consistent SLA achievement and implement corrective measures when needed Handle complex customer escalations and develop resolution strategies 3. Sales Management Lead sales initiatives to drive revenue growth and meet Monthly/Quarterly/Annual targets Monitor sales performance metrics and provide regular reporting to senior management Train and mentor team members on sales techniques and customer engagement best practices Analyze market trends and competitor activities to identify new business opportunities Manage key client relationships and negotiate contracts to maximize profitability 4. Team Leadership & Development Demonstrate effective communication skills to clearly convey ideas and expectations in both verbal and written formats Apply emotional intelligence to understand and manage own emotions while empathizing with team members Make informed and timely decisions in high-pressure situations Develop strategic plans for future growth and long-term objectives Identify operational issues and implement effective solutions Manage and resolve conflicts within the team professionally Allocate resources effectively, balancing capacity with demand to meet service commitments Create and manage team rosters to ensure optimal coverage Optimize manpower utilization and implement cost-effective solutions Forecast resource requirements based on business projections and seasonal demands 5. Data Analytics & Insights Analyze data critically to identify patterns, trends, and improvement opportunities Develop data-driven solutions based on insights and analytics Utilize MS Office tools for reporting and presentation purposes Create comprehensive dashboards and reports for senior management 6. Process Optimization Identify areas for improvement and implement solutions to increase efficiency and reduce costs Develop optimized processes to address identified inefficiencies Test and validate new implementations to ensure desired outcomes Drive continuous improvement initiatives across all functional areas 7. Cross-Functional Coordination Collaborate effectively with other departments, teams, and vendors Manage stakeholder expectations and address cross-functional issues Ensure smooth delivery of services through effective coordination Facilitate communication between sales, operations, and customer service teams 8. Performance Monitoring & KRA Management Track and analyse key metrics including service levels, turnaround times, customer satisfaction, and sales performance Provide regular feedback to team members and ensure implementation during execution Conduct regular coaching, training, and one-on-one sessions with team members Develop performance improvement plans and monitor progress Ensure team compliance with company policies, industry regulations, and quality standards Protect sensitive information by following data privacy laws and company policies Maintain audit trails and documentation for compliance purposes Required Qualifications Experience Requirements Minimum 6-8 years of overall professional experience Minimum 2-3 years of documented experience as an Assistant Manager Experience in customer service and sales preferred Experience in the bike rental industry is a plus Educational Requirements Bachelor's degree in Business Administration, Management, or related field Core Competencies Strong leadership and organizational skills Excellent problem-solving abilities and analytical thinking Outstanding communication and interpersonal skills Proven track record in sales management and revenue generation Ability to work in rotational shifts and adapt to changing schedules Capability to thrive in fast-paced environments with strict deadlines Advanced knowledge of Microsoft Excel, PowerPoint, and data analysis tools Job Types: Full-time, Permanent, Fresher Pay: ₹50,000.00 - ₹52,000.00 per month Benefits: Health insurance Provident Fund Experience: Assistant manager: 2 years (Required) Work Location: In person
About the Role: We are at Royal Brothers are seeking dedicated and detail-oriented Non-Voice/Voice Associates to join our dynamic customer Experience team. This is an excellent opportunity for experienced professionals who excel in written communication and enjoy helping customers through digital channels. Key Responsibilities: Handle customer inquiries through chat, email, and other non-voice channels Provide prompt and accurate responses to customer queries and concerns Maintain detailed records of customer interactions and resolutions Escalate complex issues to appropriate departments by generating a ticket through Freshdesk Ensure adherence to company policies and quality standards Meet productivity targets while maintaining high accuracy levels Collaborate with team members to improve overall customer satisfaction Essential Requirements Experience & Education Minimum 1+ years of experience in non-voice & voice customer support or similar role Graduate degree preferred (any discipline) Technical Skills Typing speed: Minimum 30 WPM with 85%+ accuracy Proficiency in MS Office applications Strong written communication skills in English Basic computer navigation Work Schedule Flexibility Rotational shifts (day/evening/night shifts as per business requirements) Rotational week offs (including weekends when needed) Ability to adapt to changing schedules based on operational needs What We Offer Compensation and Benefits: Competitive salary: ₹22,000 - ₹24,000 take home per month Comprehensive training program Career advancement opportunities Professional development support Positive and collaborative work environment Employee welfare programs Ideal Candidate Profile Strong problem-solving abilities Excellent attention to detail Customer-focused mindset Ability to work independently and as part of a team Adaptability to fast-paced work environment Job Type: Permanent Pay: ₹280,000.00 - ₹320,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person
Sales Team Lead – Job Description Role Overview Royal Brothers is seeking a dynamic and results-driven Sales Team Lead to join Customer experience department. This full-time position, based at our Bangalore headquarters, requires a strategic leader who will drive both inbound and outbound sales initiatives while managing a high-performing team. The successful candidate will be responsible for achieving ambitious sales targets, optimizing team performance, and maintaining Royal Brothers commitment to exceptional customer experiences. Key Responsibilities Lead and execute comprehensive inbound and outbound sales strategies to achieve monthly and quarterly revenue targets Manage end-to-end sales cycle from lead generation to deal closure Develop and implement innovative sales methodologies to improve conversion rates and customer acquisition Manage and mentor a team of 15-25 sales professionals Provide regular coaching, performance feedback, and professional development opportunities Foster a collaborative, high-energy work environment that drives results and innovation Create comprehensive sales reports and dashboards using advanced Excel functions and data visualization Deliver executive-level presentations using PowerPoint for management reviews Monitor KPIs including conversion rates, pipeline velocity, customer satisfaction, and team productivity Collaborate with cross-functional teams including Operations and Business Development to ensure vehicle availability for sales Required Qualifications Minimum 5 years of progressive sales experience with at least 3 years in a sales leadership role Bachelor's degree in any field Proven track record of consistently meeting or exceeding sales targets Experience managing both inbound and outbound sales channels Exceptional verbal and written communication skills Strong analytical and problem-solving abilities Proven ability to thrive in fast-paced, deadline-driven environments Outstanding interpersonal and relationship-building skills Strategic thinking with attention to operational detail Job Type: Full-time Pay: ₹38,000.00 - ₹42,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Experience: overall: 5 years (Required) Work Location: In person
Job Description - Quality Analyst About the Role: Royal Brothers is seeking a detail-oriented and experienced Quality Analyst to join our dynamic customer experience department. In this critical role, you will be responsible for ensuring exceptional customer service quality across all communication channels while driving continuous improvement in customer experience. Key Responsibilities Conduct comprehensive audits of all customer communication channels including voice calls, live chat interactions, and email correspondence Evaluate customer interactions against established quality parameters and service standards Monitor adherence to company policies, procedures, and compliance requirements Document findings and maintain detailed audit records Analyse Quality metrics and identify trends and patterns Provide constructive, actionable feedback to the associates to enhance their performance Develop and implement coaching strategies to address skill gaps and improvement opportunities Collaborate with team leads and managers to create targeted development plans Process Improvement Identify opportunities for process enhancement and operational efficiency Recommend best practices and quality improvement initiatives Support the development and refinement of quality standards and audit parameters Contribute to training materials and quality assurance documentation Required Qualifications Experience & Skills Minimum 2 years of experience as a Quality Analyst in customer service or contact centre environment Demonstrated expertise in quality audit parameters and evaluation methodologies Strong analytical and problem-solving abilities with keen attention to detail Communication & Technical Skills Excellent written and verbal communication skills with ability to provide clear, constructive feedback Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) Experience with quality monitoring tools preferred Core Competencies Strong interpersonal skills with ability to work collaboratively across teams Proven ability to handle sensitive feedback conversations professionally Self-motivated with excellent time management and organizational skills Commitment to maintaining confidentiality and professional standards Job Types: Full-time, Permanent Benefits: Health insurance Paid sick time Paid time off Provident Fund Experience: Call Quality Analyst: 2 years (Required) Job Types: Full-time, Permanent Pay: ₹440,000.00 - ₹480,000.00 per year Benefits: Health insurance Paid sick time Paid time off Provident Fund Work Location: In person
Assistant Manager Sales - Job Description Role Overview We are seeking an ambitious and driven Assistant Manager Sales to join our dynamic Customer Experience department. This full-time position, based at our Bangalore headquarters, is designed for a results-oriented professional who will support sales team members while driving individual and team performance. The successful candidate will play a crucial role in executing sales strategies, managing sales team, and serving as a bridge between management and frontline sales representatives. Key Responsibilities Sales Execution & Strategy Support Assist in implementing comprehensive inbound and outbound sales strategies to achieve monthly and quarterly revenue targets Support end-to-end sales cycle management from lead generation to booking closure Execute innovative sales methodologies to improve conversion rates for all channels i.e., inbound, outbound and chats Contribute to the development of new sales processes and best practices Directly manage and mentor a team of 15-16 sales professionals Provide daily coaching, performance feedback, and skill development support Conduct regular one-on-one meetings and team huddles to track progress Support recruitment and onboarding of new sales team members Create and maintain sales reports and performance dashboards using Excel and data visualization tools Prepare detailed WBR and MBR PPTs for management reviews Monitor individual and team KPIs including conversion rates, call volumes, lead follow-ups, and customer satisfaction scores Identify performance gaps and implement corrective action plans Handle escalated customer inquiries and complex sales negotiations Ensure adherence to company standards for customer experience and service quality Key Requirement: Minimum 4-5 years of experience handling sales team directly in BPO or similar service industry At least 2-3 years of Assistant Manager experience Bachelor's degree in any field Demonstrated history of meeting or exceeding individual and team sales targets Experience in both inbound and outbound sales environments Proven ability to mentor and develop sales professionals Strong verbal and written communication skills with ability to influence and persuade Proficiency in MS Excel (pivot tables, formulas, data analysis) and PowerPoint Experience with CRM systems and sales analytics tools Excellent analytical and problem-solving capabilities Strong organizational and time management skills Weekend availability Ready to work in rotational shifts Job Types: Full-time, Permanent Pay: ₹580,000.00 - ₹650,000.00 per year Benefits: Health insurance Paid sick time Paid time off Provident Fund Work Location: In person
Job description 1. Vendor & Billing Management Coordination with vendors (Avanish Piaggio, Porter, tyre suppliers, service centers, etc.) for invoice submission and clarifications. Monitoring invoice timelines and ensuring compliance (not beyond 15–30 days). Vendor agreements, pricing discussions, and handling discrepancies/escalations. 2. Finance & Payments Raising and tracking money requests with Finance. Following up on pending invoices and approvals. Preparing justifications and detailed reports for reimbursements and special cases. 3. Operations & Fleet Management Preventive Maintenance Services (PMS) management for the fleet. Tyre purchase & installation tracking (ODO, vendor, invoice data). Monitoring Porter usage (vehicles shifted, spare movements, bookings, invoice value) and preparing cost analysis reports. Implementing service-related cost control measures. 4. Team Communication & Reporting Communicating invoice/service policies to teams and vendors. Arranging vendor calls/meetings for billing and service issue resolutions. 5. Process Improvements & Systems Onboarding vendors to reduce dependency on KODO. Supporting RAMP Garage Management App implementation. Standardizing processes for invoice submission and reporting. 6. Wallet & Expense Management Managing Porter wallet top-ups, activations, and usage tracking. Preparing user-wise/month-on-month Porter reports. Job Types: Full-time, Permanent Pay: ₹350,000.00 - ₹450,000.00 per year Benefits: Health insurance Provident Fund Application Question(s): What is your current CTC What is your expected CTC Experience: Backend Operations: 1 year (Preferred) Work Location: In person
Job description Objective: The primary objective of the Recovery Team Backend Executive is to ensure the smooth coordination and management of recovery cases through meticulous record-keeping, efficient communication, and adherence to legal procedures. Responsibilities: 1. Maintain accurate records of recovery cases, including customer details, vehicle information, recovery status, and communication history. 2. Maintain professionalism and diplomacy while interacting with customers and stakeholders during recovery operations. 3. Update recovery databases with relevant information and documentation, including FIR copies, customer documents, and recovery process details. 4. Assist in tracking vehicle locations using GPS data and other available resources to facilitate recovery efforts. 5. Communicate with customers via phone calls and emails to facilitate soft recovery processes, such as payment collection and booking extensions. 6. Liaise with legal advisors and lawyers as required for filing complaints, handling court cases, and issuing notices to defaulters. 7. Ensure compliance with company and legal policies and procedures related to recovery operations. Qualifications: Bachelor's degree or equivalent experience in a relevant field. Strong communication and interpersonal skills. Proficiency in GPS tracking tools and mobile applications. Prior experience in recovery operations or related fieldwork preferred. Knowledge of legal procedures related to vehicle recovery and asset protection advantageous. Languages: English, Kannada and Hindi Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹400,000.00 per year Benefits: Health insurance Provident Fund Ability to commute/relocate: Indiranagar, Bengaluru, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Application Question(s): What is your current CTC What is your expected CTC Experience: Recovery Backend Operations: 1 year (Preferred) Work Location: In person
Key Responsibilities: Partner with senior team members and hiring managers to understand the business and hiring needs. Manage end to end recruitment process. Manage the selection process to ensure the best candidate experience. Create compelling offer proposals and manage post-offer candidate engagement to ensure seamless on-boarding. Contribute to the various Talent acquisition initiatives & programs. Build & maintain a network of potential candidates through proactive market research. Skills Excellent written & verbal communication skills. Have strong candidate interviewing skills. Understanding of recruitment process & systems. Process oriented: Demonstrable commitment to defining, documenting and following processes and workflows Education & Experience Bachelors/Masters degree Hands-on experience in sourcing from various channels (job portal, social media & employee referral) Experience in candidate assessment and management. Job Types: Full-time, Internship Contract length: 3 months Pay: Up to ₹15,000.00 per month Ability to commute/relocate: Indiranagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person
Job description Objective: The primary objective of the Recovery Team Backend Executive is to ensure the smooth coordination and management of recovery cases through meticulous record-keeping, efficient communication, and adherence to legal procedures. Responsibilities: 1. Maintain accurate records of recovery cases, including customer details, vehicle information, recovery status, and communication history. 2. Maintain professionalism and diplomacy while interacting with customers and stakeholders during recovery operations. 3. Update recovery databases with relevant information and documentation, including FIR copies, customer documents, and recovery process details. 4. Assist in tracking vehicle locations using GPS data and other available resources to facilitate recovery efforts. 5. Communicate with customers via phone calls and emails to facilitate soft recovery processes, such as payment collection and booking extensions. 6. Liaise with legal advisors and lawyers as required for filing complaints, handling court cases, and issuing notices to defaulters. 7. Ensure compliance with company and legal policies and procedures related to recovery operations. Qualifications: Bachelor's degree or equivalent experience in a relevant field. Strong communication and interpersonal skills. Proficiency in GPS tracking tools and mobile applications. Prior experience in recovery operations or related fieldwork preferred. Knowledge of legal procedures related to vehicle recovery and asset protection advantageous. Languages: English, Kannada and Hindi Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹400,000.00 per year Benefits: Health insurance Provident Fund Ability to commute/relocate: Indiranagar, Bengaluru, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Application Question(s): What is your current CTC What is your expected CTC Experience: Recovery Backend Operations: 1 year (Preferred) Work Location: In person