Recovery Backend Executive

Job description

Objective: The primary objective of the Recovery Team Backend Executive is to ensure the smooth coordination and management of recovery cases through meticulous record-keeping, efficient communication, and adherence to legal procedures.

Responsibilities:

1. Maintain accurate records of recovery cases, including customer details, vehicle information, recovery status, and communication history.

2. Maintain professionalism and diplomacy while interacting with customers and stakeholders during recovery operations.

3. Update recovery databases with relevant information and documentation, including FIR copies, customer documents, and recovery process details.

4. Assist in tracking vehicle locations using GPS data and other available resources to facilitate recovery efforts.

5. Communicate with customers via phone calls and emails to facilitate soft recovery processes, such as payment collection and booking extensions.

6. Liaise with legal advisors and lawyers as required for filing complaints, handling court cases, and issuing notices to defaulters.

7. Ensure compliance with company and legal policies and procedures related to recovery operations.

Qualifications:

• Bachelor's degree or equivalent experience in a relevant field.
• Strong communication and interpersonal skills.
• Proficiency in GPS tracking tools and mobile applications.
• Prior experience in recovery operations or related fieldwork preferred.
• Knowledge of legal procedures related to vehicle recovery and asset protection advantageous.

Languages: English, Kannada and Hindi

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹400,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Indiranagar, Bengaluru, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Application Question(s):

• What is your current CTC
• What is your expected CTC

Experience:

• Recovery Backend Operations: 1 year (Preferred)

Work Location: In person