Assistant Manager - Inbound sales

Assistant Manager Sales - Job Description

Role Overview

We are seeking an ambitious and driven Assistant Manager Sales to join our dynamic Customer Experience department. This full-time position, based at our Bangalore headquarters, is designed for a results-oriented professional who will support sales team members while driving individual and team performance. The successful candidate will play a crucial role in executing sales strategies, managing sales team, and serving as a bridge between management and frontline sales representatives.

Key Responsibilities

Sales Execution & Strategy Support

• Assist in implementing comprehensive inbound and outbound sales strategies to achieve monthly and quarterly revenue targets
• Support end-to-end sales cycle management from lead generation to booking closure
• Execute innovative sales methodologies to improve conversion rates for all channels i.e., inbound, outbound and chats
• Contribute to the development of new sales processes and best practices
• Directly manage and mentor a team of 15-16 sales professionals
• Provide daily coaching, performance feedback, and skill development support
• Conduct regular one-on-one meetings and team huddles to track progress
• Support recruitment and onboarding of new sales team members
• Create and maintain sales reports and performance dashboards using Excel and data visualization tools
• Prepare detailed WBR and MBR PPTs for management reviews
• Monitor individual and team KPIs including conversion rates, call volumes, lead follow-ups, and customer satisfaction scores
• Identify performance gaps and implement corrective action plans
• Handle escalated customer inquiries and complex sales negotiations
• Ensure adherence to company standards for customer experience and service quality

Key Requirement:

• Minimum 4-5 years of experience handling sales team directly in BPO or similar service industry
• At least 2-3 years of Assistant Manager experience
• Bachelor's degree in any field
• Demonstrated history of meeting or exceeding individual and team sales targets
• Experience in both inbound and outbound sales environments
• Proven ability to mentor and develop sales professionals
• Strong verbal and written communication skills with ability to influence and persuade
• Proficiency in MS Excel (pivot tables, formulas, data analysis) and PowerPoint
• Experience with CRM systems and sales analytics tools
• Excellent analytical and problem-solving capabilities
• Strong organizational and time management skills
• Weekend availability
• Ready to work in rotational shifts

Job Types: Full-time, Permanent

Pay: ₹580,000.00 - ₹650,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person