Team Leader - Inside Sales

Role: Team Leader Inside Sales

Location: Remote - Work from Home

About Pepagora - Empowering SMEs for a Smarter Tomorrow

Pepagora

AI-powered B2B platform

Job Summary:

Key Responsibilities:

• Lead, mentor, and motivate a team of telesales executives to achieve individual and team sales targets.
• Monitor team performance daily and provide regular feedback, coaching, and training.
• Allocate leads and ensure timely follow-up by team members.
• Track sales KPIs such as number of calls, conversion rates, and revenue generated.
• Conduct regular team meetings to review performance, share updates, and resolve challenges.
• Assist team members with difficult calls or negotiations.
• Ensure quality control and adherence to sales processes and scripts.
• Report on sales metrics and suggest improvements to the sales strategy.
• Collaborate with management to forecast targets and develop goals.
• Maintain a positive and competitive team environment.

Requirements:

• Proven experience as a telesales executive, with at least 4-5 years in a team leader or supervisory role.
• Strong understanding of telesales techniques and customer relationship management.
• Excellent communication and interpersonal skills.
• Ability to lead by example and manage under pressure.
• Proficiency in CRM software and basic MS Office tools.
• Strong organizational and leadership skills.
• Bachelor’s degree in Business, Marketing, or related field preferred.
• Fluent in

  Tamil, English & Hindi

Key Skills:

• Leadership and team management
• Sales coaching and training
• Performance tracking and reporting
• Conflict resolution and problem-solving
• Goal-driven and motivational approach