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Team Leader (Fintech)

Team Leader (Fintech)

Taskus

3 - 8 years

9 - 13 Lacs

mumbai hyderabad

Posted:1 day ago| Platform:

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Skills Required

customer service customer support team leading coaching customer experience gaming hiring hrsd career development talent management talent acquisition employee engagement bfsi recruitment performance management talent engagement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Being a Team Leader, you will manage the day-to-day planning and operations of your team
This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs)
As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules
You must be organized and be able to handle responsibility
A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow
Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department

You must be adept at creating reports of your teams performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team.

So, do you have what it takes to be a Team Leader?

Requirements:

So, what are we looking for?

We need someone who has the skills to call themselves a Leader. Someone with college or vocational school graduation as a qualification and has at least one (1) year of relevant Team Leader experience in BFSI managing at least 10+ teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how.

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Taskus

Outsourcing and Offshoring Consulting

New Braunfels Texas

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Team Leader (Fintech)