Team Leader - Auto Field

Job Responsibilities:

Supervisory/People Management

• Creates a productive and supportive work environment of highly engaged employees who create highly satisfied customers
• Ensures understanding of business objectives, results, processes, etc. with their direct reports
• Reviews employee work quality and interactions with customers through conducting ride-a-longs or sit-a-longs and file reviews
• Monitors staffing levels and workloads
  

Administration and Operational Management

• Ensures compliance to company, state, and federal compliance rules and regulations
• Participates with leadership in developing strategies for operational improvement
• Analyzes unit reports and supports the achievement of business unit objectives
• Ensures adherence to empathetic and responsive customer service in all transactions
  

Training - Develop and Deliver

• Assesses and addresses unit needs for training and development
• Provides coaching/mentoring and feedback and uses claim technical expertise to train
  

Other Projects And Responsibilities

• Oversees the resolution of highly complex customer conflicts or issues
• Oversees the negotiation of highly complex claim settlements
• Leads training sessions for the team
  

Job Qualifications:

• 5+ years of auto technical experience, writing estimates, assessing damage and completing market valuation reports
• Prior leadership and coaching experience preferred
• Bachelor’s degree in related field preferred or equivalent experience
• Ability to interact effectively with customers, coach others on interacting effectively with internal or external customers and act with empathy
• Applies highly advanced knowledge of insurance policy, coverage, and regulation
• Advanced industry knowledge to discipline practices, including best practices, to support the business unit
• Advanced knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
• Applies highly advanced knowledge of problem solving and preparation of complex reports for analysis
• Highly advanced conflict management and problem resolution skills in managing internal and external customer relationships
• Applies highly advanced problem-solving skills to continuously improve business outcomes
• Ability to assist leadership in achieving business unit objectives
• Applies highly advanced knowledge of training facilitation and coaching skills
• Ability to investigate, evaluate and settle highly complex claims
  

• 4 year Bachelors Degree (Preferred)
  

Experience

• 3 or more years of experience (Preferred)
  

• This job has supervisory duties.
  

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
  

Primary Skills

Shift Time

Recruiter Info

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