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Team Lead

0 years

0 Lacs

Gurugram, Haryana, India

Posted:1 day ago| Platform: Linkedin logo

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Skills Required

support service leadership training monitoring development reporting analysis reports collaboration management communication analyze data strategies crm software

Work Mode

On-site

Job Type

Full Time

Job Description

Profile : Team Leader Location: Gurgaon Shifts: Night/Rotational Job Summary: The Customer Support Team Leader is responsible for overseeing a team of customer service representatives, ensuring prompt and effective handling of customer inquiries, complaints, and service requests. They provide leadership, training, and support to the team while maintaining service quality and performance standards. Key Responsibilities: Team Leadership: Supervise, mentor, and support customer support representatives to ensure high performance. Customer Issue Resolution: Handle escalated customer concerns and ensure timely solutions. Performance Monitoring: Track team performance using KPIs and provide feedback for improvement. Training & Development: Conduct training sessions to enhance customer service skills. Process Improvement: Identify areas for service enhancement and implement best practices. Reporting & Analysis: Prepare reports on customer interactions, complaints, and resolutions. Collaboration: Work with other departments to improve customer experience. Required Skills & Qualifications: Strong leadership and team management skills. Excellent communication and problem-solving abilities. GDS Knowledge. Experience in customer service or call center management. Ability to analyze data and improve service strategies. Proficiency in CRM software and customer support tools. Show more Show less

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